Car Dealership

Best car repair experience ever!

Professional staff, good service

If you want to stand around and waste your time this is the dealership for you. After agreeing to a price I had to wait for almost an hour to simply sign paperwork that took 2 minutes to complete. Hire more staff if you cant' respond to customers in a timely manner. There is very little difference in price from one dealership to the next The only area where a dealer can distinguish themselves is on serving customers. Unfortunately Open Road Honda in Burnaby fails at this.

Tyler and the team are extremely professional, attentive and friendly. Tyler went above and beyond to deliver great customer service and really helped us out with the car and other bits such as snow tires etc. We also had a small issue with a headlight which they were happy to fix after we purchased the car. Would recommend! Thankyou!

Great service by the team at this dealership. Raymond, in particular, looked after me and met every demand of mine leaving me very happy and content with my first purchase. Thanks guys!

Thank you again for helping me out with my Volvo v70xc! Very friendly and always great help! // the swedish guys

I'm not shy about writing a negative review when I feel taken advantage of, however rarely write a positive review because I feel I only received what I paid for. I do feel compelled to review my most positive experience in dealing with Rob. I found him to be professional, knows his product without the hard sales tactics. I know cars, wholesale and retail. The car I choose was priced fair, I was given a fair price for my trade and the car was exactly as described, inspected and detailed. I couldn't have been happier. I've read all the positive reviews and now add my own. It's true. I would recommend Rob to anyone looking for a good clean car at a fair price.

Excellent car dealership. I've bought my 2006 Toyota Matrix there three weeks ago. It has great condition and fair price in the market.

I don't even want to rate them, there are several reasons why I strongly regret for talking to them. Let me explain everyone in a clear, They called me several times and said we will give you the low interest rate financing from 0-3%. After contacting me several times I was like ok I will visit the place and see if I can have any better chances of lowering my interest rate for good vehicle. The guy who called me took some details like what model I like and all and booked an appointment for 5:30 pm in the evening. The day comes and I went there after my office and when I went inside the shocking news I got to know is that WITHOUT MY PERMISSION OR AUTHORIZATION these guys did my CREDIT CHECK. I strongly said to them on phone that don't do my credit check until I test drive some vehicles and like them. They said to me that this is a process , I have no clue what is happening with me. In-order to cool me down they were taking the notes of what all the models I like and all, I gave them few names and trust me they said me this you are choices are unrealistic I seriously regret why I was there ( I work for a software company and make almost 75k /yr and I was ready to trade my Dodge charger 2016 fully loaded too but this is what I got to hear). They sent me home by saying we will look in to that so you go home for now. The next day I received again a call from these people and said they found what I want can you come to office on saturday morning 10am after thinking a lot I thought ok let them give a chance and see what they got. I walked in to the store in the morning at 10 am (Saturday) the owner came to me asked do you have an appointment and I said yes at 10 am, he said all our staff is on off today so can you come back on Monday. I wasted my Time, I lost my credit points ( these people doesn't know how hard it is to earn credit history). Note: People who are on work permit or student permit never visit this store they will lead you nowhere. I am going to dispute my credit check done by these guys without my permission and authorization.

Roman made my first time buying a new/used car very pleasant. He was informative, personable, and not pushy at all. We showed up with out an appointment and left that day with my new (to me) 2014 Mazda3. The manager Dave helped with a few things and was very welcoming. Jarred in the finance department took great care of me and was very personable also. If you are looking at this dealership, I would highly recommend them. Thank you again to all for your great work!

Super happy with the customer service i received! Very happy with my car and would recommend this place hands down. I will be a repeat customer for sure. Thanks guys!

Nice people

Greate service!!!

Bought a nice Toyota sienna here. Great price, great service. Would recommend to anyone. Maybe a little more gas in the tank next time though ;)

Great selection and price. Talk to Benny!

This business is a member of the better business bureau/BBB,honest,even they provide me car proof,comes out with a smile,they know what they are talking about.

Thanks to Riley and the crew at Velocity Cars. They we're very helpful and it was a great experience. We would recommend anyone looking for a japanese import, to contact them. We will be enjoying our new Delica in the new year.

Found an ad on Craigslist posted from Viva Auto Sales for a vehicle that I was interested. I arrived one afternoon, had to park across the street as there's not much room on the property. Upon first glace the lot is fairly run-down and gross. The ground was filthy with debris and there was even a Tim Horton's coffee cup sitting on the bumper of one of the vehicles. It took Mike a minute to come out of the building, he politely introduced himself and let me look at the car. He went back into his office, and left me to look things over on my own. This was nice a way since there was no pressure, but he was not around for me to ask questions about the car. The vehicle's interior was filthy! Had not been vacuumed since arriving on site there. It was a very large turn off. After running a diagnostic scan on the vehicle I learned that the airbags on this car were not working. When buying a car from a dealership I would expect them to tell me important things like if the AIRBAGS AREN'T WORKING! Sorry, Viva and Mike, but your company is just not for me.

Very polite and experienced..👍