Car Dealership

Very professional they want out of their way to help best price great deals

Lots of parking.

Yah I completely agree with the young lady before me. They always make time for me quickly and just really enjoy watching them and talking with them as they work on my car. And I’m always happy with the fair pricing and that they really do try and save you money and give good advice and direction on what to do. I’ve been to many other mechanics because of location conveniences for me. But i keep going back to this one.

To whom it may concern, I visited Hefner Lexus for an outstanding recall on my car. I called 3 days prior and booked an appointment for 11:30am and was told there would be a loner car provided. The job was quoted 1-2 hours by the (one of the only) more than friendly tech I dealt with. Upon my arrival, it was unbeknownst to the tech behind the service desk that I requested a loner car, though it was soon organized without worry. When we finally received the loner, it was given to us in a deplorable condition: stains, dirt, leftover food. It was also given to us with less than a 1/4 of a tank of fuel! After running a few errands and grabbing lunch we returned to find out that the car would take 1-1.5 hours longer than expected: I took that time to view the showroom and explore the cars. Not once was I approached by a sales representative - I actually asked the tech at the front desk if she could kindly point me in the direction of a sales rep. I saw her talk to a sales representative near after, but he never once approached me for the 2.5 hours we remained at the dealership. We were offered the loner again, but that was not useful to us as we live 1 hour away from their location. When we were finally told the car was finished I came to find that someone used one of my cleaning rags (that was nearly hidden away in the console) to wipe down my interior. Also, there were leftover tools in my car from the service department and to top it off my dashboard does not fit correctly after they fixed the recall. Overall, not completely impressed and it will make me think twice about revisiting this dealer. Unprofessional & unfriendly. Not what you would expect from any dealer, let alone Lexus which I steadfastly stand by their terrific products. I could also make a point of the attitude of one techs that could be heard throughout the lounge area shouting at the other techs. This individual was also not very friendly to me. Not the kind of person you want to represent your service department in my opinion, but to each their own!

Is the greatest place in Western New York two great guys and a great family

NO STARTS if possible, for the WORST customer care and service. Both the Dealership and Toyota do not take any responsibility for a known manufacturer defect/design flaw that has a "Tech Tip" supplied by Toyota. Instead they place the blame on the customer and tell them it's their fault, when it's clearly not. Then they suggest putting it through your car insurance to pay for the repairs which were over $6000 on a 2020 Rav4 Hybrid. All the while they refuse to provide a rental or loaner vehicle while I paid for a rental for a month because the vehicle was useless without the repair. You're told you'll be taken care of if anything should go wrong and that you're part of the family and they truly care about their customers, but it's NOT true at all. The Dealership and Toyota simply DO NOT CARE about anything except lining their own pockets. It's despicable and unconscionable behavior. Shame on you Heffner Motors and Toyota Canada. DO NOT BUY A VEHICLE OR GET IT REPAIRED HERE!

Great bunch of guys and probably best service you'll find in brant county

Amazing prices and customer services

Very professional and friendly

Seems like a good place but we had a poor experience with Henry, one of their used care sales reps. We went in looking for an SUV within a certain price range. You could tell as it was near the Christmas holidays that he seemed stressed for a sale even though he didn't make much of an effort at rapport. When we said their current inventory didn't seem to have what we were looking for just yet he tried to pitch the idea of buying a used Tacoma pickup that needed work, and if we spent the money working on it we could sell it for a profit, albeit not factoring in taxes and fees, or the fact that we didn't want a pickup. As we were on our way out and saying our thanks he then made one last ditch effort he tried to "get us into" a mini van. Disappointing. We then came by again a few weeks later, where no one came by to ask if we had any questions or needed service. When we did see someone he ignored us. I called out asking if he had a moment to which he said "no I don't". We left and were followed up moments later by another rep who was kind and asked for us to wait a little longer for another rep to come see us. So far it's been an unfortunate experience. As for the quality of mechanical services or cars, I can't yet say and I don't think I'll ever be able to.

This is the place where first buyer can buy their car without any fear. I specially recommend students to buy car from UCD. They have plenty of options in every range. I got excellent service from UCD. You should surely visit if you are planning to buy car.

Excellent service, the staff was friendly and great to work with. We love our new car!

Marko and Brian are both very approachable and personable. No pressure, just a relaxed experience. Marko does not have junk on his lot, all cars are in excellent condition (no cars from auction) and fairly priced. We will not hesitate to come back for another vehicle, in fact it will be the first place we look.

Had a great experience with Family Auto, they went out of their way to help me get in A VEHICLE other places turned me down! Thanks again Family Auto

Great customer service and professional work. Very nice people. I came in for a few repairs and was treated like a king! Thanks and happy holidays!

Was looking for a used vehicle here and they steered me away from a problem with the vehicle I was interested in even though it cost them the sale. Refreshing customer service. Would send anyone there in the future.

Best garage experience in my 50 years of vehicle maintenance

bought a Jetta for my daughter mark went above what i would of expected from any dealership and the experience was great