Car Rental

A little expensive, but when your in a tight and timely predictamint they have everything you want or need.

Rented a Uhaul van here for a move. Friendly staff and pleasant experience.

Very bad experience on renting a truck. That asian lady (Yonnie) not sure for her name is such an rude person. Providing zero customer service, EXTREMELY rude behaviour and even cheated me on my final bill. Please don’t go there and even saw very unhappy customers while I was there. I never had such bad experience in my life.

Prompt service every time I've stopped in. Every repair these folks have done for me, was done correctly and required no followup visit. I can't think of what else I could ask for in a service center.

Friendly staff, fair prices, RVs in good condition

I really like the people that work there and their personalities. The dude with the beard is how I wish all people behind a counter were every day. Got a few rentals from them now, both times I have gotten clean and proper vehicles that I've enjoyed driving. They are clear and concise with their instructions and walk around. After returning the vehicle, they were courteous and gave me a ride back to my truck. Super happy with my experience and thank them for how what felt like the mundane ordeal of getting a rental was reasonably fun. And the gave me some skittles one time I was there and they had a huge bag behind the counter being passed around.

Service was ok. Price was a little high. Nothing much to write about just an average car rental place.

Called around when we needed a moving truck and Clearway gave the best deal. The truck we had was pretty much brand new

Great service and price!

Very fast and friendly

Professional and courteous staff

The owners are really great people. They will go out of their way to make sure you are happy.

Quick and efficient. Positive experience

Lack the basics of customer service such as greeting people. Agree with other reviewers about rude staff talking down to you and not listening. A shame ICBC has a contract with these guys.

Despite the lower prices here, I encourage you to spend that bit more at alternative, more professional car rental offices in the surrounding area. It took us 1 hour and 30 minutes to pick up the rental car, due to "GPS being unavailable", even though we had pre-booked and pre-paid for GPS to be included with our vehicle. After explaining that we were foreign to Canada and absolutely needed GPS, the agent finally agreed to give us a different car which had GPS pre-installed. I still don't know to this day, why this solution was only offered to us one whole hour after arriving at the branch? Had we not fought our corner, we could have easily left Thrifty with an inferior car and no GPS. This new car of ours was not even ready however, and when it was eventually ready, neither was it clean. We ended up missing our ferry to Vancouver Island, due to lateness, and had to wait another three hours for the next available ferry. In total then, a 4.5 hour time delay, all because these guys can't be bothered to prepare their cars for paying customers in advance!! Upon returning the vehicle, we left a belonging of ours in the trunk. After being cleaned, the item magically disappeared and was to never be seen again. What's more, there seemed to be this whole issue with using Mastercard to pay for the booking, even though they have the Mastercard symbol as a method of payment plastered on the front desk? Again having no other available card to pay, we fought our corner, and the agent finally accepted our Mastercard. In the end, it took 45 minutes to complete the return of the vehicle. Recurring theme here? Quite simply, this was an absolutely horrendous experience. The staff do not care about your complaints either, and have the attitude that they are right, and that the customer is always wrong. It was only when I took my complaint to Thrifty Head Office, that I received some compensation. Looking at other reviews, this branch of Thrifty seems to take and take customer reservations, but fails to deliver on any of them successfully. I have never come across such unprofessional, unsympathetic and rude staff members. Please avoid!!

Staff is really good