Cleaning

I really wish I could give 0 stars. Why? Because of the horrible, dishonest customer service I received. I would advise people not to bring their valuable garments here. I made the mistake of trusting this place with my BCBGMAXAZRIA dress. I came in today to pick up my trench coat and silk dress. The incompetent front desk girl did not listen and clarify what I was telling her, therefore took a long time to find my garments. She found it and hung it on the hanger, and told me the fee I had to pay. She did not make any attempt at conversation or even confirm what had been done with the garments or if they were successful in cleaning it. So I asked her about it, and all she said was "Oh yeah EVERYTHING is cleaned. you can check if you want." I was surprised. I asked her if they were able to clean out the stain from the dress. She said "Oh yes! " I trusted her. The trench coat was acceptable, all marks were gone on the outside, however, the inside still had one mark left, but no biggie, it's inside. I looked over at the dress and did not see the stain. I was so happy, I paid the $34 fee and said thank you and left. I walked home, realized that the dress was turned inside out, which meant I was not looking at the side with the stain. I hesitantly rearranged the dress and looked at the front. There it was, the same stain right there, looking untouched, but with newer tiny faint black marks around it. The girl lied to my face. I hurried back to the shop and confronted her. Who does she think her customers are? Fools? I showed her the stain and I asked her WHY did she tell me they were able to take the stain out when the stain in actuality, is STILL on the dress??? Why do you need to lie to your customers?? Just tell the truth. I was so upset by her dishonesty. She gave some bs about how they cannot guarantee that they can clean it all, and as for the black marks, she said that there is no way that I can prove that the marks weren't there before. So angry that she lied in the first place. She could have told the truth when I picked it up and explained that they tried their best but could not do it. This place is a BAD business. I wouldn't even call it a business. It's run by sneaky cheaters doing phony business. You, young lady should be ashamed of yourself and your so-called service. Lesson learned. Go to different high-end dry cleaners, instead of crappy, cheap places. Will never ever return and hope that nobody will go through the same mistake.

Professional service. Good cleaners. Have used them commercially and residentially dozens of times and they always do a great job

I dropped off a nursing top to get fixed and asked how much it was going to cost before leaving it in their hands. A different person was there when picking it up. I was very disappointed and shocked when asked to pay $5 more than I was told without even seeing the top first! I mentioned the price I was told when dropping it off and she just snapped back that it was wrong. They did fix the top to satisfaction at least. I had my baby with me and didn’t see any point trying to discuss it further. So I paid and left feeling that they could have charged me any amount as there was no list proof of the cost. On my part I should of gotten it in writting the first time. But I feel they could have better costumer service.

Only place I go. I travel across town to go here. Prices are great!

the guy gets the job done and in good time.

Great services. Couldn’t have asked for more.

Arguably the best in the city. Good clean work, quick turnaround and great prices.

I work in the service industry and my white dress shirts get very dirty with food and sweat strains. I had them do 6 shirts for me and did not have high expectations due to many other dry cleaners being unable to get them very clean. The cost per shirt was only about 4 $ which is much less than I have been charged by other businesses in the past. When I picked them up the gentleman at the counter informed me they had to be sent back twice and when I saw them I was genuinely blown away by how bright and clean all the shirts had come. I am so happy to have found this place and will be a loyal customer from this. Point in.

Totally amazing, experienced, quality, on time and fabulous!! Best I have ever been too.

Great place, really enjoy the friendly staff and supporting a neighborhood business.

I went to have an Hermes scarf with hand-made roulé cleaned. When I asked for no pressing, they refused to provide the service and handed me over a silk scarf from another customer that had the roulé crushed and pressed, the implication being that I should subject my $400 hand made silk scarf to the same mistreatment! Service was dismissive and borderline rude. I recommend going to Micheal St-Clair a few street corner away where they took an excellent care of my scarf.

Went at 9:30 am, supposedly during their business hours. The retail area was locked and no employees were visible, except far in the back where I couldn't attract their attention.

Always friendly, always fast, and never any complaints

Great service

Was looking for a local dry cleaning spot and decided to come here. Amazing customer service and couldn't be happier with the cleaning. Highly recommend!

I was very pleased with the prompt, friendly service I received. My pants came back beautifully dry cleaned. Very happy with Carousel!

5/5 no doubt :) very professional, affordable and fairly priced and go out of their way to satisfy. Saracares cleaned 4 large wool rugs for us and wrapped them up for moving. We really appreciate the pick up and drop off service. Thanks and great work!