Eyewear & Opticians

Just want to share how grateful I am to Mr. Sandhu and the staff at Kanda Optical. I'm from Buffalo, New York in the Toronto area for my son's hockey tournament this past weekend when disaster struck for me. I was on the bench during my son's game when one of our boys sticks came up and hit my glasses off and broke my glasses in half. What most people would consider a minor inconvenience, was a major disaster for me. I have really poor eyesight without my glasses on, literly can't do much of anything without them. So, I was in a different country ,miles away from home with no spare pair, or contacts, with another day left in our tournament. Thank God we stumbled across Kanda Optical and decided to go in and see if they could help me. Mr. Sandhu and his staff calmed me down and found me a frame that fit my lenses perfectly. He was so professional and caring about my situation ,making sure I walked out of there with glasses that fit perfectly in a short period of time . I'm truly grateful for them, they saved mine and my family's weekend. It's a great feeling to know that there are still people and businesses that care about people and provide great customer service .

Been going here for a few years; customer service and pricing is average. Depending on the frame, i've gotten my lenses within the hour (when my glasses broke and needed a new one ASAP) but usually with my prescription and go-to style of frame, i will have to wait 3 days. They have a pretty good variety of frames to pick from, and they also do prescription sunglasses.

Have been coming to this place since High School. They recently changed shop names. Still the same great service though!

Very friendly people

The owner is very clever so be careful, don't give your credit card information to him prior to getting your stuff as this can be misused. don't have a good feeling to have a business with optical design.

Decent and stylish frames Good service

Great service and selection of frames.

Large selection of frames and sunglasses. Friendly staff. They can special order styles that they don't carry in store. Used to give more discounts in the past even though we've been going to them for years.

Terrible terrible store. Do not come here to purchase anything. You will walk out feeling cheated and scammed. The service and attitude of the owner (old short lady with dyed purple hair) is embarrassing. She is extremely rude and unprofessional and this attitude is clearly trickled down to the rest of her staff. They are dishonest to their clientele and flat out lies in order to make a sale. Long story short, I came here to purchase glasses and specifically asked for the thinnest lenses possible. They gave me a quote and I must have triple checked with them if this quote was for the thinnest lenses possible (as it really mattered to me). They reassured me at every stage in my purchase and said we wouldn't be dishonest to our customers. I get my glasses and notice that my lenses are unusually thick (compared to all my other glasses at the same prescription). So I inquire and it turns out that they did not order the thinnest lenses. They explained to me that the thinnest lenses are "1.74 index" and my order slip noted "1.67 index" - they then tried to brush me away rudely, telling me that it is my problem. I told them that I (and the average customer) is not informed in these technical metrics. When you show me an "index number", that makes no sense to me. That is why I have asked you numerous times verbally when I made my order whether I am getting the thinnest lenses. I trusted you and you flat out lied to me. They did not own up to their mistake and immediately began yelling. The owner in particular was very rude and did not attempt to understand my complaint. She kept telling me that I received a fair price for the lenses, and that it was my problem so I should leave. The problem wasn't about the price, it was that I didn't receive the desired product that I instructed for. After a lengthy argument, they finally understood my complaint but downplayed the dishonesty involved. I believe that in such a situation, I should be ordered a new pair of lenses (the thinnest) on the house or at the cost of the manufacturer - as it seems like a fair solution to remedy the horrendous service and the initial mistake, which they made. The owner wanted an extra $100 for ordering me a new pair of lenses as "compensation" to her store for an additional order of lenses. I was able to get it down to $50 but I feel totally scammed. That $50 includes a profit margin for the store... it's definitely not at the cost to the manufacturer. She took my old lenses and said I wasn't getting them back either when the new ones come. So basically... I paid full price for the messed up lenses and another $50 on top to get the actual lenses I asked for. What a joke. This place isn't a store, its a money laundering facility. They ask to be paid in cash and request that no pictures are taken. The staff are unreasonable and untrustworthy. The owner has zero business ethics. Their business model is not premised on delivering customer satisfaction but rather cheating their customers for a quick buck. Probably the worst customer experience I have ever had in my entire life. I urge everyone to beware of this store.