Eyewear & Opticians

After selecting frames, they ordered the wrong pair and then tried to blame it on me. I was eventually issued a refund after the manager scolded me and refused to accept that I was telling the truth. Would never shop here again because apparently the customer's word means nothing.

A Gem in the Southwest Detroit. One of the very few optical shops in the Metro Detroit area that are authorized Tom Ford resellers. I don't know about the other reviews, but the Team at El Valle have always come through. It's as simple as calling and providing the model number and then picking up the product. If it's not what your looking for, they're very accommodating and will get you in the frames you want. I've yet to have a bad experience! Plus, when your downtown all the time, it's easier then making that trek 15+ miles north.

The staff in the reception area were very nice and the optamologist seemed knowledgeable. The above and beyond customer service that I received from Dante is what I truly remember. I’m very undecided at times and he was patient as I went back and forth over what kind of glasses I wanted. Thank you for the awesome customer service experience!

Dr. Blakey, simply stated, is the best eye doctor this side of the Mississippi River! She's talented, friendly and has bailed me out of numerous jams that I put myself in with my contacts. I could give Dr. Blakey props all day long! Trust me, she's the best.

My eye exam was fine - the optometrist was nice and good at his job. The interior of the shop is weird and dingy. When I was looking at their selection of glasses, I realized that all of them were straight out of the 80s. Honestly, if you want a good looking pair of glasses, go somewhere else.

While I was hoping to support a neighborhood-run business, I was very disappointed by my visit to Rosedale Eyecare. I waited for an hour after my appointment time to be seen, and never saw an actual optometrist. The equipment was outdated and in disarray, and the staff was unprofessional, unorganized, and largely unhelpful with my questions. I made this appointment with the intention of receiving a prescription in order to purchase glasses and frames elsewhere. After contacting my insurance company, I learned that this eye care provider billed my insurance company for an exam, glasses, and frames, without my consent. I never picked out or purchases glasses/frames, nor did I specify that I would return to do so (as claimed by the office). This billing practice is not only manipulative and exploitative to patients, it is illegal. I sincerely hope that other patients do not encounter a similar experience. I would not recommend this establishment for eye care and I don't believe that this business should be in operation.

Bless y'all! The company in general just makes picking glasses fun and very affordable. As for this specific location, I am so pleased with all of my experiences. Each person is very kind. I picked a tortoise frame that I liked in store, but didn't like the pair I ended up receiving. I went back expecting to return for a refund or exchange for completely different pair (which is also very easy with their 30days hassle free policy). But they gave me ANOTHER option - they brought out different pairs of the tortoise frame I'd chosen and let me pick the pair that I loved and just switched the lenses out. So, so easy. I was so stressed about going back and returning etc etc but they made me feel comfortable with whatever I decided. Additionally, everyone there has great style and taste. So, I trust their opinions on frames...even ended up with an additional pair I wasn't expecting to like lol thanks so much!!

I had an excellent experience with Hertiage Optical. The staff is friendly, helpful and explained all of my options to me.

Fast appointment; professional!

wonderful doctor and staff