Eyewear & Opticians

I came across this small gem of an optician shop a number of years ago when my union had an eyeglass benefit which was fulfilled by Williamsville Optical. I was in my late forties at the time and like most people at that age, I was starting to need bifocals because my natural lenses could only focus at one distance. I had tried getting progressive lenses at several of the major optical retail chains, but the result was always the same: expensive lenses, blurry vision and excuses from incompetent opticians. Every time I moved my head from left to right, it was like looking through a fish bowl. When I went to Dr. Jans, however, at Williamsville Optical, he told me that my prescription was correct, but that my lenses hadn't been fitted right. The optical centers of the lenses didn't line up exactly with my pupils and more importantly, the vertical positioning of the lenses was incorrect. I remember him saying something like, "If progressive lenses are fitted right, you shouldn't be aware that you are wearing progressives." Sure enough, when his daughter Liz fitted me with new lenses, the fishbowl effect disappeared, and I could see clearly at all distances. Dr. Jans has since passed away and his two daughters have taken over the business. Now that I'm in my late 60's and my prescription is starting to change again, I'm grateful to know that Liz is there to take the time to properly measure and fit my new lenses.

We stopped in Southgate Optical today as I am in need of a new pair of glasses. We were stopped at the door by a chubby young man who immediately stated they had switched over to all designer frames and they don't take insurance. I told him I was paying cash for my glasses. He suggested I try the optical place up the street. I am a clean, well-dressed, 50-something, cash paying customer and he did not want my business. The message I got is that if you are over 30 and have insurance that covers eyeglasses and even if you don't, they don't want your business.

Always professional & very easy to get an appointment.

Just called to see if they took tricare or care credit, guy answered no very rudely and then hung up on me. Not impressed.

Always awesome thru the years!!!

They told me my insurance only paid 70$ towards frames and when i checked the insurance website after ordering glasses i saw that my insurance will pay up to 240$ for frames.the guy had to ring up my order twice and too a refund because he didn't apply my insurance for the lenses

Great customer service as I have purchased quite a few sunglasses from them; however, I can't say the same for a pair of Dior sunglasses I bought from them. I have several pairs of sunglasses and alternate - keeping them in a case when I am not wearing them. The Dior's were the last pair purchased. I recently noticed that the finish on top of the plastic frame was falling apart - this has not happened to any other pair I have purchased there or anywhere else - Prada, Versace, D & G, etc. Solstice said Dior's defective warranty is only good for one year! Lesson learned - stay away from Dior products.

Positive people and had a great experience

The nurse was not helpfull and rude... FYI they will not give you your full PX so your only option is to purchase glasses from them.