Flooring

I had a horrible experience with Perfect Floors! They did not order all that I needed to get my floors done and I kept having to "special" order supplies that I needed to get the job done. They measured incorrectly and order too much and I could not return the extra supplies that were ordered. It took about 6 months to get my floors completed. To top it off my mother had them install flooring around the same time and they put concrete down her toilet, instead of the trash, which ended up backing up her septic system and flooding her whole house!.....But they are very quick and aggressive in calling for their money to be paid after the long and drawn out mistakes that they make:/ Very poor customer service as well, they hardly answer the phone. My family and I will NEVER use them again.

Great service !

JJ has great floor people. They are just finishing a ceramic job at my place and it looks amazing. Definitely recommend!

In July, we bought a brand new floor for our master bedroom. First the quality of the floor was lower than the one they exposed in the shop, then after 6months, it's full of brown stains due to humidity...they should have adviced to add a protection against humidity...like another seller told us to do (we should have listen to this seller!!). Overall, I'm very disappointed. I paid a lot, for a low quality, and I have to do it again 6months after!

Melissa was so helpful! Thank you for the great service in our community!

Mike is the best ,we are repeat customers and they are still as good as they were 10 years ago. And we will be back again if need be.

This was my 1st stop in shopping around for flooring for my new home. Mike Ackley has been an absolute delight to work with! He has been professional, yet down to earth, friendly, and sincere. Nice not to have that pushy salesman feel- just pure, genuine help! Although I did not have O'Krent install my new floors- I am a single mom on a budget afterall.... Mike was awesome enough to get me a fantastic deal on the flooring materials! Hence again, he wasn't a pushy salesman, he never brushed me off when the quotes came in higher than what I could afford- he remained friendly, helpful, and professional. I was beyond satisfied to do business with him! I wish more people were like Mike- I would recommend anyone in the market to do flooring in your home- give Mike a call at O'Krent- you won't regret it.

Installer came back on his own to see if we had issues and we had minor issues. He fixed them on the spot. I’m impressed by the service.

Friendly and knowledgeable

We finally had our grout that was done by HOF looked at by another contractor. He confirmed our suspensions that that grout was in fact mixed improperly. We had HOF tile our entryway and living room. All of the grout is full of holes and gaps down to the concrete. We were told by HOF that our dogs caused the holes. Yes, they did, but only because the grout was too dry. We actually stayed in a hotel to make sure our dogs were off the grout for the time specified by HOF. Think about it. If my dogs nails caused the problem, then why is the rest of my grout throughout my home fine? We did try to talk to HOF, but all they were willing to do was fill in the grout. Filling in bad grout does not fix the problem! It has to be completely redone. Now we have to pay someone to fix their bad work!

Tried to go today and never was helped stood around for like 10 mins no one came out...a child popped their head out and saw us but no one ever went into the show room to help us so we ended up leaving

All good... carpet turned out nice

They really like to yell at you and then waste your time. Save your money and go somewhere else. I’m missing chunks of carpet and I got yelled at by them. Wow!! Just don’t do it!

Worst company ever. They are replacing the flooring in my apartment. They already broken two appointments. Been hours late. Just not shown up. And they lie to your face.

Hassle free. Installation was exactly as expected. Super nice and did a great job. Will use them again!

Customer service was horrible, no one wanted to help me. And when I got the attention of a lady she said she could not help, and I need to look for someone else because she was not on the clock. She did tell me she would look for someone but I waited for 10 minutes and no one came. I decided to leave and when I was at the door the same lady was there just talking to other employees. She never got the employee to help me. HORRIBLE CUSTOMER SERVICE.