Flooring

Cody and the Old Floors crew was great. Pricing was very competitive and the quality of the floors and the work is top notch. Old Floors demoed our old tile extremely quickly, working around our fridge and stove that cannot be removed from the kitchen area. The stairs look awesome and the baseboard work is excellent. I would recommend them to anyone and plan on using the again when we update our second story floors.

I have now worked with Scott twice and I would never have anyone else touch my wood floors! He refinished fir floors in our old home and now our new one. They look amazing and stayed within our budget. His guys Oscar and David went above and beyond the scope of work. Scott Hickey made my remodel happen on time, and he has been one of the best people I have worked with, TWICE now!

Bad business ethic. Please be aware of return policy and what verbally stated. I bought a hardwood floor here and the receive was dated at the time when I deposit the money. The item was delivered to ware house 3.5 weeks later, which was a week later then the time verbally promised. The agent told me to always order extra and items can be returned will full money back a month later. Since the receive was dated at the time when I deposit it counts toward the return policy. I had 2 extra boxes and was asking to return the item. I got yelled by the agent saying that it can not be returned. This place is unprofessional. PLEASE BE AWARE AND IF YOU MUST MAKE A PURCHASE HERE, CHECK VERY CAREFULLY. Email, text and written message must be clear. Their return policy on paper is 15 days but agent always say it's ok, they don't follow those written messages. it's not. LUCKILY, my items are in good condition. If not, it's impossible for me to get anything from them.

Really good selection and friendly help. Thanks

They cut the wood for free and it was accurate

Very knowledgeable staff. Mike took the time to quote multiple products and helped me make the best choice for the project. He went out of his way to make sure I got what I needed and brought all items in on time. Outstanding customer service and competitive pricing to go with it! Thank you.

Hard to find

Knowledge, helpful. Always busy though! Doors, trim and hardware.

Shout out to Gerardo! He made my experience here less stressful. Thank you!

Great Place..

Vlad is great! He made the process simple in helping us choose our flooring.

I would NEVER EVER use this company again! We are looking to install new laminate floors to my new home. Daniel comes in and did a measurement. He seems to be a very nice person and his quote is reasonable so we have agreed to go with his service. Half way through the project, ugly things came along: 1. They messed up with the sink valve so it was leaking. They told me the builder did not install the sink correctly at the first place. Their people were all gone at that time, so we have to pay extra for a plumber to come fix it and have the sink and toilet installed back on. The plumber told us that the leaking was caused by inapproporate removal of the sink . So who is telling the lie? 2. They did not do a correct measurement on the stairs so they have request us to pay additional money for extra materials. The materials takes a few days to come in, so we basically have to move in with the stairs unfinished; 3. They messed up our baseboard. Daniel never mentioned anything about the baseboard issue. So basically they have removed our new baseboard and reinstalled after the floor is done. All baseboard were cracked and have small pin holes all over them. It is really ugly to look at. I argued with them, they said we will need to ask a painter to do the caulking and painting for the baseboard, which takes... approx $1000. Excuse me? You just happened to forgot to mention this to us before we agreeing to do the floor??? Or as a consumer i was suppose to know what is caulking and how that is not included in the flooring work??? 4. Finally they have came in and finished the stairs. After that they have send me a final bill, which is $150 more than the original invoice. I immediately wrote back and showed him the original invoice. He first claimed that his invoice is just for labor, so the final invoice is for labor only. I insists that the quote is for both material and labor, so whatever payment we made to the store should be counted toward the total invoice. He finally agreed so this ugly contract has finally comes to a end. Now we have to pay additional $150 for plumbing, $150 for extra materials, and maybe $1000 more for fixing the baseboard. Our entire house is new, now we have to live with those ugly baseboard. I would not recommend any friend to this company ever!!!

Great ppl