Flooring

I am very happy with the service provided. Everyone was on time and professional. All work was completed competently and fast. Everything was cleaned up hauled off when the carpeting was done. This was a good experience!

I love western desighn its the best.

Hired a lot of new staff who were eager to please. Store was in great condition and ready for summer. Staff members actually approached me to see if I needed help. I did not have to look for them. Thanks for the improvements.

Great service and selection. Very helpful. I find today it's more common to get ok service than good service and I'm pleasantly surprised when things go well. Tile outlet is one of those places where you will be pleasantly surprised from my experience, great group of people.

really good place to get all kind of floors

I am very disappointed and angered by the service I received at Floorcraft. I wanted to give my money to a local business and hoped for the expertise and quality I might not get at the big box store across the street. I found a bathroom sink and cabinet I loved. When it came to the faucet, I deferred to the experienced salesperson--she thought the model she happened to have under her desk would work great—not too modern and small enough to clear the medicine cabinet door. I reasoned she had done this many times, and she seemed very knowledgeable. The wrong cabinet was delivered to my house with a drawer I hadn’t ordered. I was told at first that I could cut around the drawer to make room for the plumbing—I refused knowing full well what I had paid for. Eventually they realized they had sent the wrong cabinet and soon corrected the mistake. It took me some time to get the metal plumbing pipes, adaptors, and extensions (I’ve never installed a sink and faucet before.). When I finally turned the faucet on, it became very apparent to me and others that the faucet was too short for the sink. Ones hands are crunched up against the side of the basin to catch the water—clearly this would not work. I had paid $175 for what I hoped would be a faucet that would last my lifetime. I called and talked to the salesperson who sold me the faucet. She said to come down and she’d give me a discount and try to rectify the situation. I took the bus to the store the next day, spotted a better faucet, and paid $96.56— half price. I wasn’t happy, but I felt we had reached a reasonable compromise. However, the next day, after I left a message saying I was ready to come pick it up, she called back and said management balked at the deal she had made, and I would have to pay full price. I refused. They were reneging on our agreement. I couldn’t believe that they were not willing to keep their word, take the loss, and make a loyal customer—The day before, I had picked out samples in their flooring department and talked about stoves and countertops with representatives. They contend I should have known it wouldn’t work before installing it (They can’t return a faucet once installed). I was trusting the word of the salesperson, and it wasn’t until I turned on the water and tried it that my disappointment started to flow. The project was a birthday gift and my high hopes went down the drain. Unless Floorcraft attempts to make amends, I will never step foot in the store again. I will put my refunded money toward the same replacement faucet from Amazon or Home Depot at a price $36.05 cheaper. I’m very disappointed.

Great people and service, very reasonable prices

The salesman was uncommunicative, disinterested, and actually sarcastic and rude to me. I went in to see about carpeting our wooden stairs. I went in intending to look at and select appropriate samples and to arrange for an estimate— and to purchase carpet and installation from this shop. After about 15 minutes of trying to work with this disgruntled man I told him I could not do business with them—and left. I still don’t understand why a salesperson would behave like that.