Furniture

The people here are really welcoming and helping in finding the useful home needs.

Nicely set up showroom. Pleasant and helpful staff.

Love home sense. Lots of great things to add to your house. Items always changing, so if you see something you like, you best get it.

We bought our forever bedroom suite at Austin & Taylor and are so pleased, we've waited over 20 years to make this purchase and the customer service we've recieved right from the start has been excellent! We'd like to thank Cathy for all her help, in making our choice and her expert advice. The customer service she provided was top notch! We also would like to mention; the delivery team was very professional and extremely carefull; they set it up perfectly and looks amazing! We had a wonderful experience at Austin and Taylor, and if we are ever in the market for good quality furniture, and excellent customer service in the future, they will be our 1st choice.

Discovered this place while I was heading into Picton - just north of Road 1 and Road 62! It's hard to look at everything with one visit but I've been able to find gems of all sorts here. Things can range from $2 to $100 depending on what you're looking for. They have a bunch of knick knacks - small figures, old books, old tools, furniture, and all sorts of other miscellaneous stuff! As most places in the country are, they're open in the spring/summer and closed in the winter (November). This place also happens to only be open on the weekends.

I'd have to assume this would be at a cost to the quality but the style versus price is unlike most stores. The furniture here is very stylish yet doesn't carry a hefty price tag like you'd expect.

The manager here is super. He only wanted for me to be happy with my purchase and stretched store policy to do so. I'm telling all my friends to buy their next mattress from Victor at The Brick

Excellent place to shop for art, accents, furniture. The owner Jenn is awesome. She is helpful, friendly and willing to go the extra mile to please her customers and giving her design / ideas for decorating. Every week something new in store. Highly recommend you check out this store.

Always the best experience dealing with Accents. Professional from start to finish :)

Absolutely terrible customer service. No greeting while entering the store. One employee had her whole family in there, sitting on all the furniture while the kids were running around and she just sat there talking with them the whole time. The other just stayed working on the computer at cash. After 20 minutes, I had found a couch I was interested in purchasing. I went to request help and the employee told me she would be with me in a couple minutes. 25 minutes later still no help and the one employee continued to just have a casual conversation with family members. I left the store when both employee just walked to the back without saying anything. I recommend Ashley Furniture across from the store in the same plaza.

I highly recommend looking elsewhere, don't spend your hard earned money here! The owner is very rude, in-compassionate and takes no responsibility for their employees or dangerous driving. She lied and said it was a fill in driver, 1 week later the same driver swerved into my lane nearly running me off the road. In fact, the owner thought it would be wise to be nefarious and try attacking me with slanderous statements rather than take responsibility for them-self! She had an opportunity to kindly apologize and correct the situation, but tried blaming everyone else. A grown adult, degrading a young adult who's successfully accomplished more than her, but treats her with respect and dignity but she thinks she can bad-mouth and attack another person, please see a psychiatrist! Pathetic.

Anita was amazing, she took her time to make sure we left happy :) The manager was also super nice and we were very happy with our purchase!!

Great customer service. High quality, unique furniture.

Nice store lot to look at

This is my first experience with Pioneer Pools and unfortunately the customer service left something to be desired. When I initially called I was put on hold for over five minutes, had someone answer the line to only then tell me they picked up the wrong extension, put me back on hold where I remained for another 5 minutes before I hung up and called back. I purchased patio furniture over the phone and the person I spoke with did answer my questions with regards to return policies since I would not be testing the piece out in person as it was not in stock and I was ordering over the phone. He was helpful in getting me this information although his tone indicated he was less then enthused about having to call his manager to determine what could be done for me. After I spent $1200 on patio furniture I asked when I could be expected it to be delivered, the response was they received orders on Wednesdays and Fridays so hopefully one of those days but he couldn't confirm this and again I was left with the impression that I was annoying him. My patio furniture did come quickly which I am pleased with, however I attempted to call the store again about pick-up details and the person that answered the phone immediately transferred my call to the warehouse before I finished my sentence about wanting to arrange pick up. Perhaps if she had listened to more then just "I am calling about a recent order" she would have been able to help me herself as opposed to leaving me on hold for another five minutes. I have yet to reach someone about organizing pick up and have been frustrated by the customer service thus far. I do not feel like a valued customer and in the future will likely take my business elsewhere. Further to: I appreciate the immediate response and rectification of my situation, James called me within 15 minutes of posting this review and was very pleasant to speak to and very helpful. An additional further to: My partner went to pick up the furniture as arranged with James, however when he got to the warehouse and asked to sit in the set prior to taking it home, explaining this was the plan when we bought it over the phone and was confirmed by both the sales person Steven and James as something we could do, he was met with resistance. He was told by staff that if he opened the box in the warehouse (where he was) there would be a 50% restocking fee, regardless of whether he were to try it in the warehouse first or at home. My partner had to phone me so that I could verify that I had actually spoken to Steven and James about this arrangement and was then told by staff they would have to make a call, indicating their disbelief. Eventually he was told he could try out the piece, however by this point he was uncomfortable and frustrated and simply opened the box. Luckily the patio furniture is fine, but this situation should have never occurred and could have been made much smoother by a note in our file, or simply believing my partner in the first place. This has again added to my frustration and further exemplifies the poor communication staff have with one another and their customers. Furthermore, I think it is a ridiculous policy that a customer must pay a 50% "restocking" fee when they are actually in the warehouse. We still have another piece to pick up tomorrow as the entire set did not fit in our SUV, which also could have been indicated to us when we bought the set. I highlight this as I was asked by the salesperson what kind of vehicle I had and he seemed to think this was fine, nor did he offer a delivery service to me. Unfortunately my feelings of being helped and valued yesterday were diminished by the interaction today and it is likely that this will be my last time working with Pioneer Pools.

Great shop, always something interesting!