Hearing Aid

Wonderful staff and life changing products

I can't believe what a horrible experience I just had at this office. I was referred here by Kaiser only due to a scheduling issue for a hearing test. Apparently this is a hearing aide place. I told the receptionist & the audiologist I was only there for a hearing test. But Yolanda the audiologist kept asking for information that I wasn't prepared to provide. I didn't have my medical records with me. I told her I haven't even had my MRI yet & she said & I quote "you don't need an MRI, you need a hearing aide" I said, gosh you don't need to be so rude about it & she told me, I didn't need to be so rude either. Totally unprofessional, if she can't even have control & not speak so rudely to patients maybe she doesn't need to be in a customer facing profession. Next stop is the BBB. It is unacceptable for a patient to leave in the middle of an appointment almost in tears.

Great experience at Baseline Hearing Aid Center, Dr, Rick took a personal interest in with my hearing problems, I am a disabled veteran with not only bilateral hearing loss but extreme Tinnitus. It is because of his Expertise and Professional dedication that I can honestly say the quality of my life has greatly improved! THANK YOU DR.RICK

If there was ZERO stars as a choice, I would have rated them a ZERO! Terrible customer service in their office. As the other review mentions, no one takes charge or responsibility for messing up. They out-right lie to cover their incompetence! We purchased hearing aides through a third party and they refused to give me the product after numerous times of misrepresentation about the process. First they did not collect payment and delayed the order by 3 weeks; then they told my aunt she had to wait before making an appointment until the aides came in; then (once they came in) they said they did not have an audiologist so we needed to wait 5 weeks to get fitted. After all was said and done, 2 months gone and no hearing aides. To top it off, when I wanted to pick up my aunts hearing aides to go somewhere else to get fitted, they refused. They said they had to return them to the manufacturer and could not give them to me. I paid for them!! Do yourself a favor and go somewhere else! Do not use them! Horrible customer service and no accountability for their incompetence ! Their excuses keep changing daily as the process of ordering aides got longer and longer.

Pass by the one on foothill. Patty is a pain. Scatter brain

This is the most positive expirence i have had with a doctor of any kind. In thr middle of making payments for my hearing aids i was in a serious car accident. They happily worked with me during my recovery.

Greg gave exceptional service!

Buen servicio

They where so nice. I can’t complain about their service.