Hearing Aid

Been a customer of Hearing Aid Center for nearly 20 years. Excellent and professional service. They are responsive to your hearing needs and are exceptionally qualified.

Incredible team!

Let me tell you what a very professional business is supposed to be like. All you have to do is go to 4460 Black Street Pleasanton Ca Suite #F. The place is called Connect Hearing. There you get treated like you are the only reason why they opened up the business just for you and or anyone else. They have been so helpful, calming, easygoing, PROFESSIONAL @ MOST OF ALL COMPASSIONATE not only to your needs but to their customers. Trust me when I tell you they will go out of their way no matter if they are asked and happily opened up their business during their lunch hour when they were closed JUST BECAUSE THEY WERE COMPLETELY PROFESSIONALS, RESPECTFUL AND HONEST AND ALL STAFF INCLUDING Michelle Fleming ( hearing specialist ). The ENTIRE STAFF NOT ONLY OPENED UP THEIR BUSINESS DURING THEIR LUNCH HOUR BUT MADE MY BEST FRIEND Myron who is 100 years old and soon to be 101 this month in November. He came in scared beyond belief and the ENTIRE STAFF made him feel like he was still worthy believe it or not that he felt like he was still looking forward to wearing out his newly hearing aids that he would live long enough to outlive the darn hearing aids which he does not like to use but when he put his new ones on he wanted to live another 20 years. I’m just a 60 year old who watched this 100 year old made to feel like he was again part of his community and worthy of living on. I want to thank the entire staff for making this man who felt like he wasn’t worthy anymore to blossom and say I really like all those people there and wanted to thank Michelle for treating him like he was her only patient just waiting for him that day. God Bless Connect Hearing. It made his entire life worth living because he can hear. Not only did he accidentally break one hearing aid but managed to lose and find his other hearing aid in his box of favorite cereal of Raisin Bran. The hearing aid cost nothing to repair and he can now feel comfortable that he did not have to pay for another hearing aid. He was so upset at himself that Connect Hearing took ALL HIS FEAR AWAY. THANKS AGAIN FOR TREATING MY BEST FRIEND AS A FRIEND AND NOT SOME OLD 100 year old who did not feel worthy of being a bother to anyone. What else can I say or do but Thank you again for your Professionalism and Compassion. Just wanted to add Myron who will be 101 years old this Friday November 30, 2018. He feels like he might have spent his money on his hearing aides not worth a penny on something he may not get to use for very long. However when he loses his hearing aides almost on a weekly basis he hates not having them. All he does is ask me to make an appointment because he feels like Connect Hearing and Lisa, Karen, Leilani and of course his favorite sorry ladies but Michelle is his favorite because she fine tunes his hearing aides and basically he feels that Connect Hearing is the only place where he can get his hearing aides just right so he can be a part of being social and be able to hear what the heck is going on because he likes to talk and be a part of everyday life. Although we all went to go see Bohemian Rhapsody with his wife step daughter and I . It was obvious that the women liked the movie but he and I in secret looked at each other after the movie was over and we both put our fingers down. We found the latest lost hearing aide on the mat in the bathroom right next to the commode. All that being said if it wasn’t for Connect Hearing and all the troubles he goes through at nearing 101 years old he definitely knows it was worth it . They repaired his first broken hearing aide and he was so mad at himself when they repaired it at no cost and we are both going tomorrow November 29th. It certainly makes one of our very own Veterans like he still belongs with all of us and Connect Hearing has made not only him happy but that includes the rest of his entire family. When all is said and done when the women in his life all get together and are around him he gives me the look. I will not do it but we both laugh because we both know he wants his hearing aides turned way down.

The Tracy Costco Hearing Aid Center offers the best value in hearing aids I have found. The Center also provides free comprehensive hearing tests to acertain whether one requires hearing aids and, if so, what programming would be optimal. The staff is generally helpful and ready to provide information and assistance. Although, on some days, customers may sometimes get a somewhat curt reception. I'd encourage Costco members to check out the Center's offerings before purchasing anywhere else.

Shopped around for hearing aids and this store had by far the best prices and great customer service.

There could not be a better place to go for audiology help. The office on the beautiful UOP college campus is refreshing. The professional assistance (I've been helped from the outset by Dr. Gail) could not be better. And with Lily running things, everything is shipshape.

Thank you for talking such great care of my mom. My wife and I really appreciate it!

I purchased my hearing aid in January 2018. I have worked with Jacob Flores at the Tracy office since then. I have had many visits to the office to get the hearing aid tuned to my hearing. I have nothing but praise for his professionalism, courtesy and patience. I would recommend the product and the services provided by this office.

Daryl is great! He is very warm and patient with his clients. I have been a customer for many years and highly recommend this place.

I am very happy with the level of service and professionalism I have received over the past 5 years whenever I go to see Lori for testing my hearing or help my two hearing aids. From the start she was most helpful and explained the process /treatment /equipment. They handle all the paperwork and insurance readily. I would highly recommend her and the services she has provided to me so I can once again hear normally and be part of normal conversations - it truly makes me feel like more of a complete person again.

Monica at front desk was kind and efficient. The doctor was polite and informative and kind. He explained everything in simple terms to my 91 yr old mother in law who I brought in to pick up a replacement hearing aid, for one that still may be somewhere.... $2,500 is a HEFTY price for ONE hearing aid...Not sure if she was offered a more affordable one, as I usually don't take her to her appts. One suggestion I do have, is for a handout paper explaining about batteries, opening battery case to turn OFF when out of the ear, closing battery case to turn ON while in the ear. Also on the handout about free cleaning offered, and replacement insurance for 4 months. I doubt she will remember most of what he said. I hope to GO BACK to Posey's and have the info RETOLD to ME, and I will personally make her a handout to refer to. As a 35 year career RN, I ALWAYS gave discharge instructions IN WRITING for later referencing. That way, family members who were NOT at the appt would know what to do, or understand. Perhaps I should have been taking notes? Professionalism was high. Office clean.

The Hearing specialist Marianne Hogge who works there is very RUDE and grumpy. My hearing aid remote control had been working perfectly until she adjusted my hearing aid program. It stops giving indicating sound when turning on/off. I went back to see her right away. She said "Why did you try to turn off your hearing aid? I told you to leave it on and wear it as much as you can!" What kind of attitude is that? She shows no respect to the customers! Then she said " I don't know. I didn't touch it! The computer says it's normal. If you wanna send it back to the manufacturer, you have to pay $86 as you warranty is expired!" It is the first time I was there, and the whole experience was absolutely Horrible!!!

Professional and friendly!! Great service!!

I took my Dad there to talk about his hearing test and possibly get hearing aids. The front office girl was welcoming & friendly. Roger took us back & was awesome! We learned so much about our ears and the way the hearing aids work, it was very informative & interesting. My Dad purchased a set of the rechargeable ones and he can hear now! Positive experience!

Very professional and friendly the best hearing aids and supplies hands down