Home Builder

No complaints about the house so far except for some minor issues that should be corrected right away but takes weeks and now months for someone from Mattamy to take care off. Have a leak with my kitchen faucet and some water damage from it at the base of the cabinet and have been patiently waiting for someone to help us deal with this issue and have gotten absolutely no where with the warranty management or the rest of that team. All the people that were there when we first bought our house are pretty much gone and I was really hopeful that with the new “MANAGER” taking over things would change but only got worse. A big part of business success is word of mouth and so far Mattamy you suck at customer service for your clients. New buyers be aware. They promise everything before you buy and just like any other builder I’ve dealt before this one is no different. Too bad. Next home definitely won’t be from YOU that’s for sure.

We are very happy with our new home with Caliber Master Builder. We looked through 50+ showhomes from all sorts of builders in Edmonton and Caliber immediately stood out for their value and service. We previously built a house with a much bigger builder (Jayman Masterbuilt) and they'd actively discouraged us from making modifications to the base plan by preloading every change with huge upcharges. Caliber, however, worked with us to completely customize the floorplan to our specific needs- it included structural changes such as 10 foot ceilings and rearranging walls and adding doors. They also freely provided us with different basement floorplans custom to our requirements and provided multiple revisions until we are satisfied with the completed design. We tried initiate a similar process with another builder that is next door to the showhome and while they tried, they just couldn't match the price/value that Caliber showed us. We really felt Caliber valued us as clients and wanted us to be happy with their service and work throughout the whole process... - As we were building, we were in constant communication and contact with our salesperson through email and text messages. She would often check in on us and give us news about what's going on. Everything was upfront and we were never surprised. - There were times when we were busy and our salesperson either came in on her day off or stayed late after work to accommodate our schedules. - We wanted another outlet in the washroom that the electrician didn't think would past code. At one point, Caliber's President and Owner Ilia personally came onsite along with our salesperson, and our electrician to discuss the problem- all of them standing in our half-completed roughed-out ensuite washroom discussing various options and solutions until we were happy with what we wanted. - Caliber asked us where we wanted to mount our TVs. They mounted backing plywood to all the TV areas as well as on a ceiling for a ceiling projector mount without any extra charge. - We had a sidelight crack in the first winter. We sent a picture to Caliber and they immediately had All Weather Window come replace it without any questions. - The deck contractor actually installed the wrong material on our deck. We had one conversation with Caliber and the contractors came back, ripped out the wrong deck, and rebuilt a new proper deck within a couple of weeks when it was near 0C weather outside. - Our neighboring houses were being built when we moved in and it messed up our rough grade a bit. Caliber actually sent contractors out to re-do our grade and fix the window wells on our behalf without our prompting. Quality Workmanship - This is our second new house we've moved into and after one year now, we really are happy with the quality of the work done. - We ran into one of the contractors who did the ceilings during one of our early walk-through and I still remember how much pride he had showing us the stepped ceiling he'd worked on. My wife and I were joking that he was admiring his own work but truly, we were very happy with it as well! Overall, we had a great experience building this house with Caliber and would not hesitate to recommend them to anyone looking for a custom builder they can trust.

No complaints

Very disappointed with the MUSE complex. Edmonton has had 2 major freezing rain storms since middle of October, None of the common areas have been treated with ice melt or equivalent. The only area that seems to be maintained is the area by the show home. Why are we paying condo fees?

We recently purchased an acreage that required a substantial renovation to both the exterior and interior of the house. We received a referral for Diamond Valley Custom Homes and after meeting with Raham at our home and visiting some homes that Raham had renovated, we proceeded with our renovation project. We were extremely pleased with Diamond Valley Custom Homes. They handled all aspects of the renovation including demolition, construction and finishing. Raham and his staff were very professional, courteous, innovative and responsive. Our home was completed with a high standard of quality and on time as promised. We would be pleased to recommend Raham and his team to anyone considering a home renovation. -Bill and Lindsay Ward