Home Nursing

Called Extendicare Starwood for two weeks trying to arrange a tour; no reply. We visited the facility in person to arrange a tour; had the individual at the front desk tell us that she counldn't help us and that she was sorry. We asked her to take our name and number and give it to the tour administrator; she said she couldn't do that. We asked her to call the tour administrator to the front desk'; she couldn't do that. I then said "I guess we won't be able to do a tour then."; she apologized and we left the facility. Shocked at the lack of service!

Wow, just watched a video of the care aides abusing the residents...SHAME ON YOU!!!!

My mother has been at NOL for 10 years and I am truly grateful for the loving care she has and is receiving. Having gained much experience with LTCHs in Ottawa with other parents I have learned not to judge a book by its cover. I am still recovering from a horrible situation by placing my dad in a LTCH that had a GREAT reputation and a super long wait list. It was through that experience that I became grateful for all levels of staff at NOL which I previously had took for granted. ALL concerns I have had over the years have been taken seriously and handled permanently and professionally. THE DIFFERENCE BETWEEN NOL AND OTHER LTCHs IS THEY ALLOW FAMILIES TO HAVE A VOICE WHILE OTHERS DON"T. My dad is at another Extendicare now and receiving the care he deserves. Thank God! I love you NOL. xo

The PSWs , the nurse and staff, including the volunteers, are superb and very caring. Things I don't like - his room is a ward, which is all we can afford. With 4 beds it is quite cramped with not enough space to put a chair for a visitor. He is wheelchair confined and other than for meals he spends most of his time in bed - therefore, I am worried about potential bedsores. A meeting was held with his care team where everything was addressed, even the dietician. I really feel the wards should be 3 beds only as it is so cramped. One other concern is that during mealtimes the PSWs are busy so if he requires help in the bathroom he can wait quite some time. If I've been there I often have to go chasing down a PSW for help. I can understand budget cutbacks where PSWs have to help serve the meal, but I feel one or two should be strictly assigned to assist those who push the call button for help.

Great place for your love one to live. They provide great care and are resident focused.

I am quite familiar with most retirement residences in Ottawa and Bridlewood Trails is the best retirement residence by far. They have a very different philosophy of truly respecting every resident's individuality and cater to their needs and desires. They stand out with their transparency and open communication. All of the staff are highly trained and have the vocation to care for the residents which makes Bridlewood Trails feel like home. My father-in-law loved it there until his passing last month. My husband and I visited often and are still welcome there to visit everyone.

I would recommend a stay at Chartwell Kanata to fiends or family. My story I am a 70 year old male, who experienced a non-weight bearing break in my ankle in the fall of 2016. I need a place to stay will I recovered. Chartwell Kanata had a respite space available. I made the decision out of need to spend 47 days at the Chartwell home. In reflection of my stay, I enjoyed the friendly, helpful staff during my recovery. The other residents were very excepting and willing to include a “newbie” like me in all their daily actives. During my stay at Chartwell Kanata, I have gained a better understanding of the retirement home atmosphere and social dynamics. This experience will allow me to make an informed decision in the future, as I age and my living needs change.

Working at Chartwell Empress for a couple of years now. I never worked at such a nice place before. Although being an employee I also managed to get some very good friends there either as co-workers and even residents! Management is awesome and won't hesitate one minute to dirty their hands for any type of jobs. Me and my colleagues always make sure that the residents are always happy and at their best. Highly recommend Chartwell Empress Kanata to either work or to become one of our precious family.

Home like atmosphere, fantastic location with loads of activities. Excellent Care and Compassion from Staff. Highly recommend this Retirement Residence.

I have been here for 6 months, at first I was scared to move into a retirement home but Robertson House truly feels like home. I have never been happier! The menu choices and the a la carte menu are so delicious. I love how the staff is so accommodating and that everyone here so very caring. The activities her bring me much happiness, I always look forward to the bus outings and my morning walks. Robertson House as an independent senior makes feel safe and happy while meeting all my needs.

Beautiful retirement home! The renovations are stunning and the staff is very friendly and professional.

We moved my father out of his last family home in May of 2018, that he was in for more than 20 years. That was a very difficult time for us all, but the staff were the first thing I noticed. They are so accommodating, friendly, caring and very attentive to all the needs of each and every member of the community. Recently we had to move my father to a new facility do to his decline in health and the increase in long term care needs. The new facility is very nice; however, I must say that I wish he was still at Stonehaven. When the topic of retirement homes comes up in conversation, I always tell people they HAVE to go to Stonehaven if they have not already been there. If they say they are just starting to look at places online first, I tell them Stonehaven needs to be the first place to take a tour.

TOTALLY SICK DAWG