Home Nursing

My family used the services of C-Care Health Services for about a year and a half. We were very comforted by the compassion and care that the staff showed towards my elderly father who had dementia as well as immobility and health issues. All day long, his caregiver gently encouraged him to drink his quota for the day. He/she kept him clean, kept his surroundings tidy and most of all were attentive to his needs. When we were not there to visit, we trusted that Dad was receiving exemplary care. Two of Dad's caregivers attended his funeral and one was honoured to be a pallbearer. Dad's caregivers became part of our family and we will never forget them!

When my father was in the hospital we chose Comfort Keepers personal support workers to assist in his hospital stay. They were efficient, thoughtful and helpful. We knew he was well cared for. They were great from the minute we first called them. They did a thorough intake and matched my father with a perfect caregiver. I really liked that I could reach someone in the office day or night, It was a worry free process.

The Nurses are nice people and they do care but always so much later than they say and you wait for them and they don't show up and you don't even get the curtesy of a phone call to say they are running late. A phone call would go a long way and I would of given more stars. My other complaint was no one bothered to order the supplies I needed until it was too late.

There's a special place in hell for those that neglect vulnerable people -- especially those they are paid to serve -- and those that allow it to happen. Dad was recently discharged from the hospital based on CCAC promise to provide my Mom with supports required to bring him home -- ensuring Dad's diaper could be changed three times a day. We would never have dreamed that on top of the burden of care my Mom already had to deal with, that she'd be faced with the task of placing a dozen or so calls to get the promised service or that -------> six days later

My dad is still there. It's a very good place. Their only challenge is they are often short staffed like most places

I found the building clean and spacious and the staff competent and friendly. My mother was well cared for but was moved to another facility which catered to people of her ethic background. The new facility was also located close to her friends; otherwise I would have gladly had her remain in Downsview LTC

With Stan Hrymak’s recent passing, I wanted to take a minute to say that over the years, Thornbrook’s help and support was very much appreciated. I was POA for Stanley for a couple of years until my work schedule took me away from the area at the end of 2013., and I’d like to share some of my observations during the time. In particular, I think Stanley and Maria had a good relationship and he liked her a lot. She understood his way of thinking and not only capably handled his many physical challenges, but could tune into his moods, offer him companionship, and even a little practice in his native Polish language. I think Maria is an excellent caregiver and is an asset to your agency. I also appreciate Barbara’s assistance, and when I would drop in for a visit, she always had excellent meals on the go, and really tried to focus on his nutrition. I remember Stanley really enjoyed mealtimes, and my thanks to Barbara for looking after him so well. I worked with Ruth on occasion regarding his nursing care, and always found her to be a caring and compassionate woman, who also understood Stanley and wanted the best for him. I am very thankful to Thornbrook management for sending us these three women are caring professionals who clearly consider that their work is more than just a job, and always did their best to ensure Stanley’s safety and comfort.

Very relaxing lovely garden

I have had home care across agencies for almost 20 years and this is the best agency I've ever had. I love my worker, who has been with me for several years. With one exception, the temporary workers who have come (when she is away or ill) have been great. They treat me like a person and don't try to second guess my dis/Abilities. They give me quality of life with none of the stress I had with other agencies and don't hold my good days against me. I can't recommend them highly enough. Peace.

My grandmother has had a good experience here so far. Visiting is more difficult if you're driving as parking pass limited around the area but very accessible by public transit. The phone number listed is for the foundation in general and reaches an automatic system. To reach this location, 1 or 2 for Cantonese or English respectively then press 5.

Staff is very nice :)