Home Nursing

Friendly caring staff.

My mother is in Amica in Thornhill. Though the care is fairly decent and the people who work there are very nice (most of them), the meals are downright disgusting. The variety is slim. The food is often over-cooked, dry, bland, flavourless and downright unappealing. Even though the residents have complained, management is not doing anything about it. It's really sad that a company that is charging so much is not feeding their residents well. We are in the process of looking for another home for my mother and hopefully can get into somewhere better.

Best customer service and amazing, well experienced staff!!

Long standing reputation.

CBI provides my homecare one night per week. When my PSW went on vacation for 2 months, a replacement was not found and I had to go without. The attitude was "tough luck". I eagerly awaited my PSW's return but they forgot to put her back on my schedule when she did return, so I went an 4 extra weeks without care! I was promised a follow-up, but my manager never contacted me, even though I left her 3 messages. My manager Tresha Singh was very adamant about meeting me and meeting my needs, but once she did her initial consult (check), she never communicated with me again. Now, CBI has informed my social worker that they wont be servicing me past tonight. Well, my PSW didn't show up tonight either. In the past they have sent PSWs who didn't know what a refrigerator was or where to locate it (she thought it was in the bedroom whilst she was standing right in front of it in the kitchen). PSWs like that cannot provide care if they can't even find the fridge, let alone pass you what you ask for from within it. I'm a bed bound person living alone. Counting on CBI is a sure way to have your quality of life and lifespan deteriorate fast. They should simply give a euthanasia option instead of suffering clients like this. It's reprehensible.

Friendly staff

Love your commercial! Great job!

Love it

Our caregivers are hard working and dedicated to their clients.

I want my grandma to live here.. they have everything she needs! Gym, Salon, fun and games, great staff, excellent food and activities going on all the time.