Home Nursing

It's clean if well worn. No internet access in the apartments. The one computer in the lobby is extremely slow. The food is cooked to mush - practically unpalatable. Extremely difficult to retrieve phone messages. No one seems to know how to do it.

I hope Janet Morris now knows what she is doing!

They are always nice and very caring and are always there for the resendents

Called Extendicare Starwood for two weeks trying to arrange a tour; no reply. We visited the facility in person to arrange a tour; had the individual at the front desk tell us that she counldn't help us and that she was sorry. We asked her to take our name and number and give it to the tour administrator; she said she couldn't do that. We asked her to call the tour administrator to the front desk'; she couldn't do that. I then said "I guess we won't be able to do a tour then."; she apologized and we left the facility. Shocked at the lack of service!

Wow, just watched a video of the care aides abusing the residents...SHAME ON YOU!!!!

My mother has been at NOL for 10 years and I am truly grateful for the loving care she has and is receiving. Having gained much experience with LTCHs in Ottawa with other parents I have learned not to judge a book by its cover. I am still recovering from a horrible situation by placing my dad in a LTCH that had a GREAT reputation and a super long wait list. It was through that experience that I became grateful for all levels of staff at NOL which I previously had took for granted. ALL concerns I have had over the years have been taken seriously and handled permanently and professionally. THE DIFFERENCE BETWEEN NOL AND OTHER LTCHs IS THEY ALLOW FAMILIES TO HAVE A VOICE WHILE OTHERS DON"T. My dad is at another Extendicare now and receiving the care he deserves. Thank God! I love you NOL. xo

The PSWs , the nurse and staff, including the volunteers, are superb and very caring. Things I don't like - his room is a ward, which is all we can afford. With 4 beds it is quite cramped with not enough space to put a chair for a visitor. He is wheelchair confined and other than for meals he spends most of his time in bed - therefore, I am worried about potential bedsores. A meeting was held with his care team where everything was addressed, even the dietician. I really feel the wards should be 3 beds only as it is so cramped. One other concern is that during mealtimes the PSWs are busy so if he requires help in the bathroom he can wait quite some time. If I've been there I often have to go chasing down a PSW for help. I can understand budget cutbacks where PSWs have to help serve the meal, but I feel one or two should be strictly assigned to assist those who push the call button for help.

Best place

Unprofessional on phones !

At one of the hardest times in our lives, Eldercare came through for us when we just had no idea what we were going to do or where were going to turn. Krishelle was beyond responsive whenever we had concerns and our caregiver truly made a difference in our Moms' life when she needed it most. We saw a side of Mom come out when she was with her caregiver that we never knew was there. It was a gift, one we will cherish forever. If you are thinking of getting help for a loved one, but on the fence, all I can say is do this: Don't delay in calling Eldercare. Ask for Krishelle (tell her I sent you!). She will answer your questions, and give you options to consider. Maybe you think you can't afford it, or maybe you feel like your loved one "won't go for it". Do you and your loved one a favor and pick up the phone and call Krishelle. She is never someone who gives you a high pressure feel. She genuinely cares for every client, and every loved one. My only regret is that we waited so long when we could have hired her sooner and had our Moms' life be a little easier, as well as, our own. We struggled for a long time juggling, it was hard for us, but even harder on her. Whether you need short term care, errands or long term, round the clock Eldercare can help you no matter what and if they can't they will point you in the direction of someone who can.

Worst place ever. They do not watch the people, dirty, leave patients in bed all day. Never know anything you ask. An they hide in rooms

One star since they cannot receive less. My 83 yo father broke and surgery on his hip. Applewood was contacted as a possible rehab facility. Information was sent to them as an affirmative. My mother and I visited the site and liked it. We were given the tour by don Barton, the assistant manager. He told us we had excellent insurance that would pay for everything. We asked him to make sure he had reviewed the file and would accept my father he assured us it was a go. We told the hospital to put thru the transfer. During the transfer process, the case manager was called and told that don no longer wanted to allow us to attend the facility. No reason would be given. We went to talk to don to see what the problem was but the wimp left us sitting there and refused to come out of his office to say one word AVOID THIS FACILITY

This place is horrible! FULL OF BLACK MOLD!!! (I have pictures) They only have ONE aid working at any given time! Owners are all about profit over patients! DON'T PUT YOUR LOVED ONES HERE!!!