Home Nursing

I used to work here the staff is very nice, caring and attentive and with frequent outings and events it keeps the residents active and engaged.

In the four years my mom has lived at Lord Lansdowne this retirement /assisted living home, has gone downhill fast. Management and DOC have a very high turnover rate. Excellent staff being fired or leaving often.( that alone is a serious problem. In the four years my mom has been there, management and DOC have change about 4x's each) Programming for the two locked floors are limited as the people on those floors are NOT allowed to go downstairs anymore for programming and have to stay on the locked floor. In MY OPINION ,this has to do with the fact that management doesn't want potential residents seeing any of these persons as it may turn them off from wanting to reside there. Utterly shameful and disgusting!!! This rule has come from management, and has nothing to do with the wonderful person who does the programs for these two floors. Four years ago, i would have given this place a 5 star. I had to give it a one star to post it, but really it's a zero.

As a neighbor to Maplewood, I've enjoyed both the staff and the residents. From monthly summer farmer's markets to just everyday living Maplewood is respectful, listening and encourages neighbours to participate whenever possible.

These people should be ashamed of themselves! They are having Rememberance Day ceremonies on Saturday, November 10th! Apparently, the 11th hour of the 11th day of the 11th month wasn't a convenient time for for them. How dishonorable.

I too have worked here in the past. The Management have no administrative skills or qualifications, budgets are beyond them, communication skills are deplorable. One does not scream or rant about family or resident moments after they have left, nor do them scream or shout at their staff in public. Workloads are uneven, expectations are not reasonable. Registered staff are at risk to lose their license in this place. We are treated like waitress, not professionals this company's takes our profession back 20 years ago when when we were nursing assistants. The residents are stuck here, no input, no choice either as the price is reasonable, however, management brings in a dog, a large, middle age, previously outdoor, chained dog into this environment and expect everything to be fine... Seniors with canes, walkers and some fearful of dogs have no other choice but to put up or leave.. This is not the dogs fault it is the manager's poor judgement skills and worst communication skill most of the residents didn't even know that the dog was staying. Safety of the resident's??? I agree with the previous review get your loved ones out of here unless they are independent and can manage on their own. Medications??? Medical treatments??? Transfers of residents, most of the staff are not trained, most are kitchen staff. Likely hood of them dropping someone or letting them fall?? Elevators that do not work properly or at all ?? Call bell systems that only work in the room? No record of calls, No call system in halls, stairs, no cameras in general areas? Fire hazards?? Unsafe electrical work, GET OUT!!

Beware. Sienna recently bought this residence known to the locals as Amica. Was very happy with the previous management, but Sienna is out to make money and is not concerned about the welfare of the residents.

A new home a new start was a 2 person lift now walking with his walker. People who care and help.what more can we do.

Like a beautiful hotel

Worst place to have your loved ones. Neglect towards the poor residents, so dirty inside and harassement through the staff. Doesn't even pay well either!!! Dont go here!! This is not a retirement home! Its a LONG TERM CARE FACILITY!

I was there only a year, and had to move out because it was costing me more in food I had to buy, than what than they were charging me. While the workers are all qualified, many repetitive absences by certain staff members result in scheduled duties to be either delayed or not at all done. The Director is too preoccupied with "balancing the books" and forces residents to pay extra for everything and anything. Food preparation is at best "criminal" and a lot of it is wasted because it's inedible and cold when it reaches the table. Thoroughly a mess. The Director should be replaced before someone sues them for failure to provide the necessities of life.