Home Nursing

Confused

Very nice care home

Absolutely brilliant cherishing service for my 92 year old cousin. Great at anticipating problems and dealing with them if they arise. Cannot praise them enough

Nice home. Friendly happy atmosphere.

Hi I am the real Dr Gail Anne Haley in Ella Figeralds Terminally ill with Cancer and Fed up Epilepsy when wake up

As a member of London's diplomatic community, I praise Penrose Care for its special commitment to ethical practices in social care and its recognition of the importance of promoting these practices through its social impact initiatives.

Great staff and facilities. Thank you everybody at Forrestier Court!

Very helpful and professional service. Lovely carers and admin :)

I am so happy I had the opportunity to be part of the team and I have learned a great experience at Home Instead The team was lovely and extremely friendly and helpful and what I have appreciated the most was their sincere care and dedication to the residents we cared for I will be lucky to meet such team members in.my future encounters in Care sector Guy you are one in a million All my sincere respect

Great food great place and great care

My mum stayed in this care home for about 3 months. It was not a happy time for her or our family. Staff were unwelcoming and unprofessional, some making inappropriate remarks and shouting loudly at mum despite us repeatedly telling them she was not deaf. They made my mum's previous carers feel very unwelcome when they came to visit and w often argued with them. Staff were poorly trained with little insight into the challenges of having Alzheimers, some actually asked me what 'sundowning' was. They could not properly control other residents who displayed aggressive or intimidating behaviour.They often complained to us about their poor work environment and how understaffed they were. One member of staff used our private details to approach my brother for a date. The activity timetable isn't adhered too and activities that were provided were very poor. Management is unavailable, either hidden away in their office or most often to be seen smoking on the street outside, getting a prompt response from them was impossible. Food was appalling stodge, supper often only soup and sandwiches. Staff would repeatedly forget to activate mum's fall alarms even though she was high risk and once lost her personal fall alarm and failed to replace it. Sometimes they didn't dress her appropriately. Once, in the hot summer, I found her in bed dressed in pyjamas and a woolen jumper under a duvet drenched in perspiration. They often forgot to take her dentures out, twice we found them on the floor. The final straw was when mum's front teeth got knocked out, none of the staff had noticed nor could they find them or give an explanation as to how it happened. I find it incredible that this home got a "Good" rating from the CQC - the new home mum is in is so much better, with caring and considerate staff, great activities, welcoming environment well trained staff and a care manager who is around all the time talking to residents and families alike, yet it has the same rating... the Good category must be very broad! Camden should ask Shaw homes for there money back this home is sub standard. I gave it 1 star for its location ... near Hampstead Heath.

Very unprofessional place of work. I was invited to an interview and unfortunately the line was bad and the phone cut off. Instead of calling back or leaving a voicemail, they then sent me an email to say on this occasion I was unsuccessful. This care home also has a “requires improvement” report from CQC. Please think twice about putting you’re loved one in any care home. Check it out for yourself first! I would not want to work here after that unprofessional experience.

Tucked out the way so not obvious to find at first. But inside a very clean and calm clinic which could attend to my wound care very quickly without appointment and for reasonable cost. For example; the treatment room had calm music and a very comfortable examination table. Would recommend when in a rush as NHS GP couldn’t offer me an appointment for a week.