Home Nursing

I have had home care across agencies for almost 20 years and this is the best agency I've ever had. I love my worker, who has been with me for several years. With one exception, the temporary workers who have come (when she is away or ill) have been great. They treat me like a person and don't try to second guess my dis/Abilities. They give me quality of life with none of the stress I had with other agencies and don't hold my good days against me. I can't recommend them highly enough. Peace.

Excellent

This organisation is about more than just helping people. Spark is about helping people thrive. Through a commitment to matching client and caregiver for reasons beyond skill set and needs, by delving deeper into who the client is to find a great caregiver that will make a sustainable match. I have had the pleasure of knowing two Spark caregivers and have seen first hand their commitment and dedication to the clients they help. Go Spark!

Whoever is in charge of hiring the PSW's needs be fired. Some are just terrible! They are unprofessional and untrained. When I asked what type of training the company gives them, my psw told me that they do not train with a nurse or other psws, the company just trains them on the app that doesn't even work half the time! Shouldn't you make sure your psws are able to take care of people rather than teach them how to use an app that my 7 year old could teach them? Had I known this before I would have never signed up. Stay far far away, do not have receive services from them.

My grandmother has had a good experience here so far. Visiting is more difficult if you're driving as parking pass limited around the area but very accessible by public transit. The phone number listed is for the foundation in general and reaches an automatic system. To reach this location, 1 or 2 for Cantonese or English respectively then press 5.

A load lifted for mom! My mom has been a resident, with severe dementia, for a year. I am so grateful she was placed there. I have often seen the staff show her genuine affection, and now, after living with her day to day, they can understand her moods and needs much better than I. She no longer speaks words, but they understand her anyway. She has put on weight and is eating much better too. Thank you so much!

Agree with Alex “PSWs do not show up. Agency forgets to notify clients that appointment was cancelled. No make up appointments provided. Care for patients comes last.” We have experienced the same issues. Nurses also don’t follow doctor’s orders and do what they want. My mother’s wounds have got worse because they won’t follow the doctor’s orders.

Caring for a 91 year old with bed sores and IV solution needs. As a result of Soectrum Admin pass ing the buck to ? I continue to have to call for wound care supplies and IV solution prescribed for hydration. I have been improvising and using gauze on deep wounds for 3 days- the response from Spectrum “we will let the nurse know” me - I’ve called for the last 3 days - I thought someone was going to let the nurse know. INCOMPETENT and NEGLIGENT

I used the Ottawa service Dale and Sara wre fantastic to deal with and went above and beyond to accomodate and help over the last two months in helping my family. I cant say enough good things about the driving service Richard, Gilles and Antonye provided.

This company is the WORST to deal with. They are constantly changing coordinators in my area. When you call you are put on hold forever. Now they have a system if they don't answer your call in 15 minutes you are sent to v-mail to leave a message. THEY NEVER RETURN YOUR CALL, urgent or not. This holds true for PSW's as well. So many of mine have said they never get a call back, and they need to reach them for a damn good reason. They change PSW's on you without letting you know they have. They took away my PSW because she has too many clients. WHAT????? It's not like they ask for this many, Bayshore just gives them new clients whether they want them or not. I got use to one PSW, then they take her away because of this. It's bullshit. The PSW, if they want to cut some of their clients, should have the say as to which client(s) they are willing to give up, not just take away a number of clients. Bayshore has NO respect for their PSW's, which is more than obvious!! Don't use Bayshore!