Pet

Our new kitten is wonderful

We go here to bath the dog. Very convenient and much easier on our backs. Staff are very friendly...

They do a lovely job on our Mini Schnauzer!

Such friendly staff and management, thus is my preferred place to buy food and litter.

First off, Rachelle is incredibly polite and kind to the human and doggie customers as a rule - we have been a little late or early on some occasions - life happens - so when we give her a heads up of the lateness/earliness, she is always happy to accommodate if she can (hasn't been a situation yet where she isn't able to find a workaround for us). As for the doggo customer variety, our dog is so excited to see Rachelle when we drop her off, and happy (and pooped from all the love, attention, and exercise) when we pick her up - which to me is the best indicator of someone who is taking care of your dog like it was their own. Rachelle and her staff have always been so warm and welcoming to me and my pooch - the only way I can explain the negative reviews is that you can't satisfy everyone, and some people are impossible to please.. For the person who complained about tipping; google it - it is customary to tip a groomer in normal society. And I am more than happy to tip someone who goes above and beyond for my pooch while still charging around what the larger big box groomers charge. She deserves the tip for several reasons: she does not charge for extra attention/hugs and activities and so on, while other places do (believe it or not!), she has a passion for her work and the dogs that is difficult to come by. I have tried many groomers in the past, and the attention to detail, professionalism, as well as the joy brought to my pooch by Rachelle and her team are reasons to never settle for less.

Hands down the best pet groomer in the city. At the beginning of every summer we send my dog here, and she does an amazing job at getting rid of her winter coat.

Excellent work. Friendly staff. Highly recommend!!

Today I had the pleasure of speaking with Beth who was able to amend an overseas, online issue I had with an order. Beth was upbeat, a delight to talk to through the matter and demonstrated outstanding customer service! She went above and beyond to rectify an issue and I truly appreciate that. Great customer service is a dying quality and Beth was a lovely reassurance that it's still out there. Keep up the fantastic work Beth!!

Great fast friendly service for the best Raw Dog Food company. Very convenient 6 lbs Tote's for our Two dogs.

Very good place too go

This place is genius. A place to board your dogs while you spend the day at Niagara Falls or in Canada? Jerry, the owner, is super friendly and incredibly flexible. Highly communicative. He texted us a video of one our dogs getting exercise, which is always a treat. We’re glad we came here, and we encourage anyone with pets who is vacationing in the area to consider Rainbow Dog Hotel.

Been in there twice. Both times the gentleman was very pleasant and extremely helpful. Highly reccommended :)

Very helpful and friendly

Love the self serve doggo spa!

I have been purchasing raw dog food from country lane for 2 and a half years. The staff is knowledgeable and helpful. They have a lot stock and selection.