Car Rental

I traded in my Hummer H3 and bought a 2010 Dodge Grand Caravan. They produced a clean carfax report. I wanted a different van for $1000 more and they advised that I could only get approved for this one. The brakes were scraping when I took it for a test drive and they said it was just from being parked. I brought it in a week later when they were still scraping and they told me to go to Dodge. Dartmouth Dodge laughed at the fact that they sent me there claiming it to be warranty work and sent me back to them. This time they fixed it, being my third day missing time at work over it. 1 month later I had noticed that my passenger side headlight was pushed in and when examined, found that it had been glued in place with a clear adhesive. When I brought this to their attention they refused to fix it and tried to tell me that only the factory would have used such an adhesive! I know I am a girl, but really?? So I've had my van for about 8 months now and my bumper looks like I have been in a serious crash...I haven't been in any type of accident with it actually, but it keeps falling apart in pieces and I am finding the same type of 'factory' clear adhesive holding the bumper together. I can not get this van inspected in its current condition and it is ridiculous that they sold it to anyone without at least properly fixing the parts that were obviously damaged! I don't recommend that anyone go to these clowns for a vehicle. Salesman was also not very professional and wouldn't give me the time of day or even let me test drive the van until my approval went through with the bank. Bring your business elsewhere!!!

I rented a car here for a trip to Northern New Brunswick. It's clear that this is a side service set up for extra income by the garage, but for that same reason it felt less corporate and more personable. I highly recommend them and will be renting from them for all my business travels for the foreseeable future. Thank you for a great experience.

Professional and courteous staff. Do their absolute best to satisfy the customer.

Very friendly and helpful staff. Santa Fe vehicle was very roomy and comfortable. I did not like the transmission, it would occasionally shift gears and decelerate or accelerate when in the city. No idea what was going on but it was very annoying fortunately the acceleration/deceleration was minimal with little impact to the speed of the vehicle. Never had the problem on the major multi-lane highways.

non-responsive, communications complication, friendly Although the staff communicated in a friendly tone, I was unable to establish a daily rental contract. After reaching out to this company four times and encountering complications and non response it became clear I wasn't a priority. As a home owner looking for a daily rental it's possible i'm not representative of the demographic this company serves.

Friendly and helpful

rented a elantra gt hatchback and have to say for the price it was very worth the money. keep up the good work guys

Friendly and was very quick to deal with them. Only problem was parking in the wrong spot (The building beside it). An old very crotchety dude came out in full attack mode because I parked in his company's parking space. Even after saying that it was a mistake and I was moving the car now, he remained in attack mode. Apparently a while before he had called the police to have a vehicle towed. So be careful visiting in case you are parked in the wrong place. Other than that the people at Uhaul was awesome to deal with.

Phone number doesn't work.

What great service we got from these people! I had to divert my small aircraft to the Trenton airport due to bad weather in Halifax, and these folks not only stayed late so I could get a car and drive home that night, but they even waited for me to land and picked me up at the airport. The rate was reasonable, and when I returned the car the next day, they happily drove me back to the airport. I would totally recommend this company - great service with a smile!

My sister made a reservation and you didn't even have a car for her. No offer to try and find one from another location. Poor customer experience!

Went in to check on prices for a SUV or Van rental that would seat more then 5 and was basically told the company might have those in their fleet but the Truro site was not willing to deal with them.

Nettes Handling, sehr freundliches Personal

Заранее зарезервировал авто, заплатил кредиткой. Прилетел и... машину не дали из за того что кредитная карта предоплатная, хотя и деньги на ней были. И предлагал заплатить страховой депозит наличными. Короче пришлось передвигаться на такси и частично пешком. Буду теперь выбивать уплаченные деньги назад!

I can take responsibility for not calling to say I was going to be late for pickup (hence 2 star and not 1 star) - we were busy today getting over the time zone difference, wedding preparations, meeting the priest, etc. And yes, our reservation was at 12, and we arrived at 4 pm. But to get no call for a one week reservation when our credit card was already on file before our car was given away is unacceptable from a customer service standpoint. Thankfully we are resourceful with contacts, but we see no reason to use enterprise in the future if this is a company policy. We have travelled for business often, and never had this issue. I would recommend a policy change - at least a phone call every time - as it stands now it seems like either enterprise, or your location, is interested in the dollar in front of them rather than building the long term relationships and trust.