Flooring

My first trip to Jay's was to have binding done on the ends of a carpet runner. I drove 40 miles. The binding did not hold up and was told the machine had gone in for repairs. Drove another 40 miles to have it fixed a second time because of bad stitching. The stitching is still not holding. I called Jay and was told to bring the rug in again! He wanted to see if it was a cheap or old rug and that maybe that was the problem. He has seen this rug two times previously and made no comment about the quality of the rug. It is a high-end rug and not that old. I asked that he give me my money back or drive the 40 miles to pick it up and deliver it back after repaired. I have got no more response from him! He does not back up his work.

On time, done right the first time, every time. So bring your requirements and enjoy the service. Laminates, carpet or any other finished floor you need.

From the moment Alex introduced himself it was apparent we were going to be able to gain pertinent information on any & all questions! We browsed leisurely throughout the store, Alex checking now & then to see if we needed any help. Our condo carpet was sooo bad & unclean able it had become embarrassing to have people stop by. Once I spotted the 100% wool carpets, I knew I'd found what was going into my home. I've had wool carpet in two other homes and there is no comparison to any other fiber!!! Alex assured us that they use only the best of the best installers for the wool carpet. I fell in love with a patterned carpet!!! Alex had the installer come to our home to measure. With the pattern carpet there is a "repeat" in the pattern and in order to match the pattern you REALLY NEED someone very good at installing it!!! We absolutely LOVE this 100% wool!! There are no "off gassing " with wool. Pertinent to me as I have daily migraine disease. Odors from man made carpets can really bother me for weeks. The carpet is in our downstairs living space, on the stairs & into the upstairs living room. The pattern matches all the way from living spaces to stairs. Ties our home together beautifully!! I found a carpet for our bedroom at a different store. Alex checked into the brand and we were able to order it from ProSource also, streamlining the whole process into one job. I had questions on recommended vacuum cleaners for the wool. Alex phoned the company and had an answer for me that day! In fact ANYTIME we called on Alex he got back to us so promptly. Customer service was just exceptional through the entire process. There were no delays, we were notified when carpets arrived. The installation went smoothly and they took their time to go the extra mile!!! The pattern is beautifully matched!!! We have a more modern decor downstairs and western upstairs. This particular pattern & variety of colors works beautifully in both areas!! OOOHHHH and the feeling of bare feet on 100% wool is so cozy! Must not forget the rubber pad!!! It makes a big difference on the wool, but also on the man made carpet in the bedroom! Soft & squishy!!! We would do business here again in a heartbeat!!! So very efficient! Not something you experience all of the time!! Cindy & Rich Tarver...SLO

Installed wood flooring. Great service, followup. Installation to perfection. Like a work of art on our floor.

Boki and Pat were exceptionally helpful with figuring out how to extend a floor that had been put in years ago where the original manufacturer no longer made the same flooring. They got the selection right and the installation team did a stellar (and pretty quick!) job. Everything about them was honest and professional plus they were patient as heck while the other parts of our project caused literally months of delay to the flooring effort. I will definitely go to Quaglino's for future flooring needs!

Purchased my laminate wood flooring three years ago. Now need a few minor repairs and Dan Kitchen is making sure its taken care of!! Gotta love the great customer service at Carpet One Valley Flooring.