Flooring

Sarah was super kind to me and my son. Thank you Sarah!

TJC did wonderful job. Very thorough. Stain did not come to their standard, so they stripped and re-stained floor! That is wonderful service and would not hesitate to recommend.

Very professional staff! 5 🌟 customer satisfaction...

Elegant Floors did an extremely poor job installing engineered hardwood - there are numerous problems with their work. I knew immediately after stepping on the finished product that something was wrong. There are locations throughout the entire engineered flooring where there is significant give and movement when stepping down. They’re essentially soft spots, and some are so bad that I can see the floor move 2-3 feet away from where I step! These soft spots are scattered throughout every room and the hallway. Right away, I was upfront with Scott (the owner) about my concerns. After initially trying to convince me this is normal for a floating install, Scott starting discussing potential options for fixing it. After talking about it for weeks, he tried implementing a “fix” in one location of drilling holes into the wood and injecting an epoxy underneath - this ended up making things worse at this test spot - now there is an extremely loud crunch when I step on this location (from the wood contacting either the dried epoxy or pad underneath). For 6 to 8 weeks, Scott went back and forth between trying to convince me the soft spots were normal and promising effective fixes. I had two other contractors look at the floors, and both of them said the extreme movement was not normal. Eventually, Scott suggested that we have a certified floor inspector examine the work to get a third party opinion that was acceptable to him. Scott and I would then go through the results together. He chose an inspector that he knew from a conference, and the inspection was completed on August 7. The inspector provided Scott with the report on August 9. The inspector was not willing to send the report to me since Scott paid for the inspection. To my surprise, Scott has been unwilling to share the report with me. It has been more than a month and Scott still has not shared it despite numerous requests - at one point early on, he said he was still reviewing the report, but since then little to no response to my phone calls, texts, or emails. In addition to the soft spots, there are numerous other issues with the floors: - Elegant Floors did not remove old linoleum flooring in my kitchen (per my contract); instead they just laid the engineered hardwood over it. As a result, you can feel a significant height difference at the edge of the kitchen. The old laminate flooring was removed adjacent to the kitchen, so boards at the kitchen edge that are supposed to be level, are actually at different heights. The boards are all connected, and I doubt this will hold up. In addition to the height difference feeling very noticeable when stepping on it, you can hear a crunch from the pad when stepping on the transition area. - Elegant Floors didn’t purchase the correct trims (per my contract); instead they made their own cheap pieces from unfinished wood, did a poor paint job and called it good. Some of the paint doesn’t match the color on the floor, there is inconsistent sanding on the boards, and one trim piece was even installed with a crack! - Elegant Floors left small holes throughout all of my baseboards. I’m almost certain these are from a tool that they used to remove the basebaords prior to removing the old floor or nail holes to reinstall the baseboards that they didn’t cover. Now my baseboards are littered with holes every 9-12 inches. Beyond the terrible quality of their work, the lack to communication and deceitful nature regarding not sharing the inspection results is not acceptable. Choose another contractor!

Very knowledgeable staff. Mike took the time to quote multiple products and helped me make the best choice for the project. He went out of his way to make sure I got what I needed and brought all items in on time. Outstanding customer service and competitive pricing to go with it! Thank you.

Great staff and always has the products I'm looking for!

Putting down red oak 7/8th" strip flooring on new stairs in a 1920s bungalow to match the rest the floor. Was able to find everything o needed thanks to the Super helpful staff.

Ok

Wood

While we were browsing through your store, we noticed a sign that said “When purchasing flooring, you get what you pay for.” And we happily got what we paid for! While being guided through your vast inventory of wood and ceramic products; your sales staff found top quality products that matched our needs, well within our budget. Thank you to your sales team, warehouse specialists, and your installation team's all who were professional and treated us like family. Sincerely, Ed and Margie Varner

Awesome place to look for anything u need for home improvement, and the personnel is very helpful

Frustrating that the employees working returns are not aware of the return policies for the Kobalt tools they sell. The girls at the counter were nice, but uninformed. I spoke with the manager afterward to inform her that her employees were in need of some training regarding the STORE'S 1-year, no question, return policy on their Kobalt set (not sure if this is still offered). I was met with a lot of attitude and finger pointing about my role in forgetting the charger, which I discussed with her employees. She never assisted me in verifying that the store actually would refund my money. I was very frustrated thinking that Lowes had conned me into buying a product based on the promise that I could return it within the year for any reason. The man in the tool department is the only person who was aware of the return policy and assured that me that I would have no troubles returning the product for a full refund.