Home Nursing

dropped my girlfriend fo no damn good reason.the aides are lousy and lazy.the state should investigate them.

Not a very good company If your healthcare provider doesn't show up for their apt. to take care of you or your home or goes on vacation for their apt. the company does not inform you your waiting and waiting and no one shows up the company does not inform you at all They do not call you to tell you no one is showing up unless you call in and say something and they still don't help you......very sad when you have an apt. and no one shows up and the company does not call you to tell you no one is showing up

Never had good staff, takes 10 tries. Was told we qualified for support, and after assessment, someone would call us in 2 days. 2 weeks later, i called...couldn't reach anyone, left a message. They responded 2 days later, said someone would be in touch in 2 days....its been a week. Last time we had their services, we got extremely terrible service. That's what happens when you get the government contract.

My Mom is taken care of at this residence and they seem to take care of her. Food looks good. So far we are happy

This is not okay. It is difficult making the decision to put a loved one in long term care and it is important to choose the right location. Chartwell Ballycliffe in Ajax has some of the worst care I have ever seen - these people are lazy and incompetent and are 11th in Ontario for Staff to Resident abuse.

Good place

My sister, brother and I very much appreciate the care you and your team at Alternative Home Care provided my father in his last weeks. The round-the-clock 7x24 support provided by your team while Dad was in palliative care allowed him to spend his last weeks in the comfort of his apartment rather than a hospital or nursing facility. I know he appreciated this. Your team were professional, friendly, attentive and caring, always willing to put in extra effort to make Dad as comfortable as possible. This was apparent in the attitude of all your staff assigned to Dad's team. We also appreciated the flexibility shown by your team as we had to deal with last minute challenges to address 'gaps' in the support from other care providers assigned to Dad's case. Both you and your team were focused on Dad's health and comfort. As the 'eyes and ears' for us, you kept us advised on your perceptions and suggestions as Dad's health continued to decline. Alternative Home Care played a significant role in enabling Dad to enjoy his last weeks in the comfort of his home.

Program staff and volunteers are amazing

Good

If I could give this place 0 stars, I would...My Grandmother stayed at Orchard Villa for approximately 2 years and it was by far the absolute worst experience. The residents were often left uncared for, for extended periods of time. It reeked of urine and the staff were uneducated and it was clear that this was simply a job for them and nothing more. My grandmother suffered a stroke in the night and they called me in the morning to notify me that she was refusing to take medication (no mention of a possible stroke). I went over to see if I could help and watched them force medication down her throat as she grunted and groaned in pain (at this point she could not communicate as the stroke had affected the left side of her brain). The same thing happened later in the evening so I returned and upon arrival, she looked like a zombie. The nurse turned to me and blatantly asked "do you think she's had a stroke?"...this was the beginning of the end of her life. The staff at Orchard Villa allowed my Grandmother to sit in her bed for well over 12 hours after having a stroke with no action. She passed away 11 days later. If you care about your loved ones, DO NOT send them to this place.