Insurance Companies

Very helpful and friendly staff

We had no issues with Bewiser until after we cancelled our policy, in September 2015 my partner called Bewiser and cancelled our insurance 2 months before the end of our policy, 3 months later Bewiser took 2 payments from my bank account. After calling the company it turns out they not only never cancelled our policy but renewed it for another year. We explained that we had cancelled in September and also not received any letters about the policy being renewed, the person on the phone that went on to say that we had not only never cancelled but never contacted them. We spoke to 3 different people and to say the staff were unhelpful would be a understatement, they were never interested in what we had to say, were in my opinion rude and often contradicted each other. We was told we could cancel our policy but we would have to pay £ 400 and odd to do so!!!!! I told the person on the phone that I wanted to make a formal complaint and would like someone to call me within 5 days and did not want any contact via email. I never received a call, just a email shortly after the call to say we needed to pay a cancellation fee. 8 weeks later we received a short email to say they had looked into our complaint and found that we owed them the money for the cancellation fee. Since then my partner has been in contact several times with their complaints department. At the same time we have been continuously contacted by another department for the payment, annoyingly the amount we owe them in their emails continue to change and often include threats of passing our 'debt' onto a third party. We are currently making a formal complaint through the financial ombudsman and was assured by the person in Bewiser's complaints department that he would pass that information on so we are not continually being harassed for money so you can imagine our annoyances that we have been contacted 4 times in the last 2 days via phone (funny how no one can call to discuss your complaint but they are happy to phone you to take your money). Whether Bewiser are in the wrong or not the financial ombudsman will decide however just by the way this company have treated and continue to treat us and how rude and unhelpful all the staff we have spoken to have been means we will never recommend them and I for one will be happy to tell everyone I can how they treat their customers.

Helpful staff that can answer just about any question you have, and if they can't they will go the extra mile to get it for you.

I called the business to gain a better understanding of what services they provide and was very interested to learn more and he told me that I was wasting his time and I should go and look it up on the website because I should have done that before calling. Then Lloyd continued to explain that he has no time for this. WORST CUSTOMER SERVICE EVER! Doesnt even deserve 1 star :|

Vert helpfull staff..

Working with the Steele Group, with Cliff Steele as our principal advisor, has been a very rewarding and positive experience. Every Steele Group staff member is courteous, prompt, and professional. Most importantly, the expertise that Cliff brings to our kitchen table every six months or so has yielded strong results. If you're looking for strong financial performance and planning advice that you can count on, the Steele Group is a terrific choice.

I have been insured with North star for several years and have received first rate service since day one. Highly recommended!