Insurance Companies

The last review wasn't fair and I must say, I like dealing with a local insurance broker. Great service and attention to needs. Thanks Rock insurance!

Been using Karin for all of my insurance needs for years. She is the best in the business.

I've purchased my insurance here for 10 years and I've always had nothing but an incredible experience dealing with the talented and highly professional staff at Will Marshall.

There's nothing better than talking to a person face face who enjoys her job and helping customers I could not have had a better easier trip to an insurance office thanks nancy

Awesome service! Fast and friendly, i have been going to them for years, never let me down.

Great service, excellent line of products. Talk to them about auto, home business

I got my Home as well as Auto Insurance from Cowan with the assistance of Dave Brueckner. Excellent service is the least I can say. Dave has been very prompt, elaborate and patient. Though I am from Insurance background from India, I am new to Canada and I had very little knowledge on how Insurance works here. Dave made it seem so simple. He has guided me at every step and his knowledge and zeal to help and impart his knowledge is exceptional. Its been a wonderful experience and I would surely recommend Dave to my friends and family and anyone else reading this.

There are much better brokers

After the insurance company made an error in my quote (as reported by Mark) it took this brokerage weeks to get me new insurance which led to paying higher premiums for longer then necessary. Mark advised that one of the erros was on the part of his assistant who he would be telling she could no longer work at home due to this error. They also failed to provide me with insurance slips so I was paying for insurannce for 2 weeks but unable to prove insurance so could not ride my new bike. There is a lot of charming talk but the work is substandard at best. The final quote included moving my home insurance to them which I was very clear I was not doing! In the end the same price as my former broker...but I got taken for $750. for their errors and undue stress also. Buyer beware, please know the quotes are the same for each company so find a truly compentent, reliable broker. This brokerage had been recommended, did not offer any assistance after their errors cost me dearly.

I would have to say that I have got the worst customer service I have ever got with this company one they wanted to charge $2000.00 more then other company's. I have had insurance with them for a few years and when my plan was running out they sent me a email to remind me I sent back a question asking when and nothing no email or response so my insurance expired, Then I was told to find a different insurance company after mine ran out and I was driving with none since it was the weekend. Nice service, not. Instead of trying to make me a happy customer they were totally rude. If you want better rates and better service contact a different insurance company you will get better service then this company that for sure and likely a better rate as well.

Not willing to help us understand the coverage of our house policy that they brokered. Communication is slow and without response sometimes. They "do not get involved in claims" so beware, once they sell you a policy you are on your own! If you're looking for good customer service, avoid AIM.

Great people