Insurance Companies

I have been with State Farm for over 20 years and I have always been very satisfied with the service I receive, Darlene is fantastic and the customer service is fast and friendly. I would recommend State Farm to anyone.

Garbage, Same experience as Lisa above, very poor at getting back in touch with you. I literally got a "LOL" back from the firm manager in an email reply when I asked a question about the quote they supplied. Steer clear of these jokes.

Robert is a great insurance broker!

I arrived to London last year and since then I acquired my insurance with Dean’s georgekopoulos State Farm Agency, and received not only the insurance itself, but a diligent and friendly service. I’ll stay with this company for a long time.

Great service!

Very poor experience, I signed up with State Farm as my best friend was working there in another city; they had one of the highest rates available and I went with them soley based on the customer service I was receiving through my friend even through she worked out of my area. Upon renewal time for my policy state farm's policies had changed and now have cancellation fees (as of Jan 2016), when I spoke with them about my life changes PRIOR to my renewal date in Feb I was given a very poor over the phone quote with nothing on paper offering me a very poor rate for my boyfriend and I to combine our insurance for our future family goals. I got a quote from the Cooperators for my boyfriend and I to combine our insurance and it was (2 cars, still primary driver + full home) less than I was paying for one car on my own with statefarm and they couldn't match it or compare I asked to cancel and was told no fees or notice to cancel was needed (which of course they have no record of saying and are now calling me a liar!!!). AFTER cancellation I got a letter in the mail stating as a result of my cancellation I now owe $254+. Called to work with the agent about the issue to see about getting waived and was rudely told all companies have cancellation policies and her hands were tied. She offered no empathy to my frustration of the situation and told me the policy was policy. That's great state farm - you've lost 2 Customers for LIFE. Great Job hope your $250 bucks are worth the bad review I'm leaving your terrible company. I HATE being talked down to on the phone, I recommend you teach your staff some customer facing values. Oh and PS if you think you are doing business with Rick Ten Haaf guess again because I never once dealt with my insurance rep - only ever his secretaries or the 1-800 line. Cooperators I can call and talk to the owner and or my rep ANYTIME and they are SUPER PERSONABLE AND HELPFUL. Statefarm or Certas whatever you call yourselves these days, you suck.

Shawn Morrison, you really when above and beyond today. Not many brokers would take personal time to ensure a client is happy and fully insured. In my business I deal with a lot of insurance companies and the service you provided today was well beyond my expectations. Thank you.

Excellent agents. They take time to explain any inquire :)

Lori and her ream have done a great job handling all insurance related matters over the past 5+ years for my family and I. Highly recommend them!

Best local insurance company i have used in the city. Im country raised and they have the small town that i like and feel. very friendly and down to earth with no b.s. The past four years that i have lived in london i have used them and i would not change that.