Insurance Companies

Good deal .. Great service

This company is very unorganized, dishonest, unprofessional, and the staff is rude. They raised my rates when they told me they won’t. They owe me money as well but I have given up on that. I only had auto insurance through them and it was very stressful for me to deal with this company and it’s staff (Josie). I couldn’t imagine what a nightmare it would have been for me if I had other types of insurance through them. I suggest you look elsewhere for insurance and save yourself the stress of dealing with these people.

10 years ago I purchased a term life policy. Even then warning bells should have gone off when the sales rep insisted I should buy more than $100,000 in coverage because I was a first year University student who wanted to end up with a PhD. Fortunately my budget only allowed for $20/month and I couldn't get talked into extra premiums. Needless to say an insurance agent should be happy enough that a university student is applying for a minimal term life policy and doesn't need to up-sell someone on a tight budget. Fast forward 10 years when my policy expired and I am now living hours away from their office. I received a phone call asking if I'd like to renew my policy for twice the cost. I said no thank you. They asked if the manager could contact me and I said sure. That phone call never happened. They insist he called. Regardless, at no time did I ever give authorization to renew the policy. Months pass and I notice they went ahead and renewed my policy! So I called to sort things out and got a promise for someone to call me back. That phone call also did not happen. So I wrote them a letter demanding my premiums be refunded. They called my home while I was at work and left me a message about filling out a form. They did not send me the form. They took another $32 out of my account the following month. I called again and left a message with the receptionist. This time they returned my call and gave me instructions to go to a local co-operators to sign a cancellation form that they would fax over. I went to the local office a week later and they had no idea what I was talking about. The local office took the initiative to find my policy but when they did they noticed it had been cancelled already. Taking no chances at this point I insisted I sign the form and asked them to process it. I just received a cheque in the mail for my last $32. However, they still have 8 months of premiums I consider stolen.

Couldn't have been happier with the quote Andrew and his team provided me. Not only will I save money but they also guided me on when to move over (switch companies) so I wouldn't get hit with any penalty/fee from my old provider. I'll be joining them in the fall.

Only choice

Horrific experience!!!

Got good price on travel insurance, even if i have diabetes. Marilyn is very knowledgable and help us better understand my options.

Terrible service by John. He didn't even want to give me the time of day to gather any facts on my driving record or age. He immediately dismissed me and didn't even give me quote. Still shocked at the treatment.

Mac is the best! I have used him for business and personal and he has been a big help on both sides. I have been a client of his for over 2 years and all the financial advice he gave me early on is paying off already. He is very personable and easy to talk. Any time I have a question he gets back to me right away. That is actually why I wrote this review. His service recently was so good I couldn't help but give him a shout out. HIGHLY recommend Mac if you are looking for someone or don't have a good relationship with your current broker.

Awful wait times, typically on the phone for 20-30 minutes waiting before you get through. Often the service agents aren't capable enough to handle your questions in one phone call and promise to call back and never do. I've had 3 different agents confirm they would call me back and 0 of them have. They also gouge customers on pricing. I phoned one local broker who's quote came back at $1700 less per year for the same insurance on two vehicles and one tenant. There is absolutely no redeeming quality to using Marsh.

Do not ever use Liberty Mutual for car insurance they blame you for accidents that do not have a police report even though the physical evidence clearly shows you were not at fault. They will pay out the other persons claim and foot you with the bill so they get their money back.