Optometrist

The actual doctor was great, but the receptionist was playing candy crush when we came in. She had a tired and unprofessional demeanor. When I asked for a copy of my measurements, she brushed us off and said go to a eyeglass store - this right after paying 100 something for an eye exam. Had to walk past the lazy reception to ask the doctor himself- who was happy to provide the measurements. If you can get past the terrible reception, the doctor himself was fantastic. 2 stars off for the receptionist. Get a new one.

Nice courteous service. Good frames at reasonable prices. Lenses though always bother me for sometime when I purchase them from here. I don't have this issue when I purchase from Hakim or Loblaws.

Dr. Singh is extremely thorough and patient with my eye exam. Staff here is also very friendly and helpful. Been to there downtown location before, definitely recommend Optical 38!

Awesome place!! They have Ray Bans!!

Amazing service

Honestly THE BEST eye clinic that I’ve ever been to. Not only are they employees amazing and sweet, they are honest and extremely helpful. There not there just to make a pay check but they are there to genuinely help you get what you need and I’m the low cost to you possible. Best eye exam as well! It was here that they discoved my eye problem when others over looked it . I would 100000% recommend going here. I make the drive from Carleton place just to go here. That’s how amazing they are !

My boys and I have been going here for several years - since they started wearing glasses. The front desk staff are super nice and helpful and always make us laugh and feel welcome. Dave has helped the boys pick out several pairs of glasses over the years and seen them several more times for adjustments... They are now teens and have never felt self conscious about wearing glasses - that says a lot. Dr. Anstey is always friendly and professional. Definitely recommend!

We were fortunate to have Dr. Davidson. She was great with our son and was able to give him a preliminary diagnosis of Coats Disease which if left untreated could have been devastating for our son’s long term vision

I have been with Dr. Abear for many years, as has my whole family, and she is absolutely fantastic. Can't say enough good things about the service and care that she and her staff have consistently provided for our family.

So my glasses were falling off my face. I didn't buy my glasses from that store and automatically, the girl just help me out by curving the arms a little more. She even took the time to double check if it was well done. Sounds like nothing but I was just recently refused the same favour by another big name glasses shop. That was enough to make stop going there. That negative experience made me think it was worth recognizing the help the employees provided me ! Thank you !

Amazing service at the clinic and great choices of glasses . I highly recommend them!

We both go to Doctor Pogue. He was amazing and very very honest. We had a ver positive appointment and we will continue going to him. Great personality!! If you need a great optometrist your on the right path

I was a patient of the Dr. Seen for the last 7 years. Dr. Seen is a great doctor, very caring and friendly to the patient needs. He helped me a lot with my eye problems, and if it’s not him I might loose my vision. Dr. Suen, thank you so much!

I booked an Appointment with Gloucester Family Optometrists upon the recommendation of my son. I was warmly greeted by Ann who is the Office Manager and was run through a battery of tests by Dr. Brad Perras who recommended that I see an ophthalmologist. Ann scheduled me to see one of the top ophthalmologists in the city and before long was I contacted with an appointment date that was much earlier than anticipated. I greatly appreciated Dr. Perras's thoroughness and his recommendation that I wait until seeing the ophthalmologist before considering the acquisition of glasses. I had a very pleasant experience courtesy of both Office Manager Ann and Dr. Perras. I would therefore strongly recommend Gloucester Family Optometrists to anyone who is concerned about their vision.

My first experience with new look was actually at the trainyards location. I had brought a frame i had in to have my new perscription put into it, they were given 1 job, order 2 brown transition lenses... i got grey, picked them up just before vacation, nd wasnt able to take the time to send back my only pair of glasses... so i dealt with it. But wasnt planning on returning to new look again. Fast forward one year, and my wife needed to get some glasses, she had lost hers. It was on a sunday that we went in, and she wanted to try the new look at St Laurent, when we got in the store, it was busy, and we were greeted by this wonderful lady, who explained to us their promotions. My wife can be a very particular person when it comes to her glasses, very rarly changes the style she chooses. The optician was busy with another couple of clients that were there before us, there were way mor customers than staff in the store, but that's what happens when staff call in sick. The only staff member who was there bounced arounded between the clients. Ive worked in very stressful retail environments, and was immensely impressed. She actually helped my wife decide upon her frame, one that she had suggested, which my wife would have just overlooked.... and they are her favorite pair of glasses she has ever owned. The order was correct, and everything went very quickly once we had decided on the frames. My wife decided to buy 3 pairs, since there was a 2 for 1. Fast forward another 2 weeks to today, and i am reaponding for the 2 pairs i judt got myself. I went straight back to look for Kylee the manager. In our first visit, we had not even realized it was Kylee the manager that we had been dealing with. We only learned that when my wife called the store last week and asked to speak to the manager. She gave the manager a glowing review of herself, once she realized that she wanted to send something to their regional manager to Express how impressed she was by Kylee. After reading some of these other reviews, I decided i needed to put something here too. I have met Kylee now on 4 seperate occasions, she has been nothing but kind, charming, professional, and an absolute pleasure to deal with in every way. New Look should consider themselves lucky to have her.