Optometrist

Ill never ever again will go to this place.. I had booked 2 weeks.. I told them my availability as im working in shifts.. But then again when i got there.. She said im booked for the next Saturday.. I had questions about insurance and whatnot.. All the answer i could get was "ill book you for an eye exam first" .. I would not be surprised if next year they'll close out.. Stupid f*** specially the lady on the front desk.. ,,l,

About 8 months ago I discussed my declining eye sight with Dr. Daniël Senekal, world-renowned Refractive Surgeon currently residing in Edmonton, Canada. I was wearing multifocal glasses which increasingly started having a negative impact on my daily life. I am a 52 year young 'hip' married male and have a very active lifestyle as far as work is concerned. I pastor a church and do a great deal of public speaking; founded three non profits in South Africa (the largest being facilities for long term psychiatric patients in South Africa) and two in the USA totaling more than 120 staff. Over and above, I have my own conference venue to supplement my income and fairly involved in real estate. I need to have constant access to my mobile phone to read and respond to emails and social media. Over the last years, wearing glasses became a huge daily issue in my life to the point where I developed a low self esteem. As senseless as it may sound, wearing glasses made me feel old and unattractive. Cleaning glasses multiple times during the day, and constantly pushing my glasses up reminded me of how as a kid, old people would do so. I had another major challenge: I live with an Anxiety disorder and having to allow a ophthalmologist to operate on my eyes seemed like a daunting challenge. Negative internet reviews wasn't helpful either. In hindsight (as a non medical person) the majority of negative reviews were completely unfounded, premature and maybe simply an uninformed opinion. Fast forward 4 months after my initial discussion with Dr. Daniël Senekal, he agreed to perform the Presbyond procedure on both my eyes. A Counsellor at his eye centre took me through the entire procedure just before surgery. Dr. Senekal was extremely professional, talking me through each step as he performed the procedure. His constant assurance and positive affirmation throughout the surgery had an extremely calming effect on me and I had no feeling of anxiety. Immediately after the procedure, I could see clearly. However, at dusk my non-dominant eye was a little blurry, but it did not come as a surprise, as the initial cross-blur was explained to me before surgery. Entering a shopping mall with a lot of fluorescent lights had the same blurring effect. Over the last 3 months I experienced an almost daily improvement in terms of my vision in dim light. What was comforting in days, weeks and months ahead, was the explanation of neuro-adaptation that was explained to me by Dr. Senekal. It surely helped me not to become anxious postoperative. Understanding the natural healing processes made me more aware of daily, weekly and monthly improvements, and I know that 6-12 months is not uncommon to allow neuro- adaptation to take full effect. On occasion, when I drive long distances at night, I might feel more confident driving with glasses, but the glare is gone. I can read the shampoo labels in the shower, small font on my cellphone, menus at restaurants and my daytime vision is 100%. Three months post procedure, and I cannot verbalize how my eye sight, my life and my outlook on life has changed for the better. I look and feel younger and receive compliments wherever I go. I call this a modern day miracle. - Roy Harris

I never ever expiririence such a detail test on my eyes, thanks you so much Dr Carolina for such a service, quality and great service. I highly recommend this Optometry if you need to some answers for your Eyes care . Dr Carolina she care !

Transferred, put on hold, then recording that they are unable to answer

Super customer service. Very accomodating. Quick service and the office space bright and very inviting.

The office runs like a well oiled machine. The staff is very efficient. However they do find time to interact with their clients and explain procedures and any pertinent questions.

All 4 staff members I saw today were above and beyond. The front desk lady found me while I perused frames. Kenda was incredibly helpful with me trying on frames. Dr Giles’ knowledge and explanation is so informative. I have students and colleagues that go to Aurora and remark on how good their Dr is. Well done.

Every staff member was super friendly and helpful, from the front desk to the optometrist. I ordered contacts from here and they arrived in less than a week. I did feel somewhat pressured to buy and it felt like the optometrist was a salesperson at times, however, this would not diseude me from returning - it's just business.

Amazing Service-Superstore Optical Clinic. Thanks to Christa for her kindness. Your assistance is top of the class. Great customer service! Great Experience! Many Many Thumbs up!

Really excellent service. Benjie, my examiner, was a real pro. And the sales staff were very friendly and helpful.

I was so impressed with the professionalism and kind service my daughter and I received at this local business. My daughter had a relatively mild prescription so was able to receive her glasses the same day which was great! I highly recommend them and will definitely be back :)

Usually low prices, but often lineups. All lines drive by the pumps in the same direction, so many times you need to pull the hose around your vehicle to reach the fuel tank.

Love this store. Has lower prices but most items are multiple or large. You will find items in the store cheaper than elsewhere with a large variety to choose from.

No issue directly with the optometrist but finding the service at Costco eye center really going downhill in the last year. Have to book 2-3 weeks out now and the previous doctors would give a trial pair of contacts to get you through if it was a long wait / emergency (my prescription hasn’t changed in years). Now they refuse because my 1 year prescription just ended and no concern over leaving me without any vision for 2 weeks waiting for an appointment (plus another 1-2 weeks while they bring them in). Cancelled all our services with them for my wife and I and going elsewhere from now on.

One of the only two eye wear places in town. I recommend this one over the other because of quality of service and processing time. They also have quite a good selection of glasses, and a standard selection of prescription safety wear. They quoted 2-3 weeks for eyewear arrival time, but it took less than one week for my safety eyewear to arrive. They provided a stury had case with my safety wear which was of good quality. The staff here are very friendly and outgoing, and are very straightforward on what they need. After you provide them with your prescription, contact, (and order form) they get to work and you don't need to worry about it at all until they call you.