Optometrist

Small selection

20 years. Seems like a long time, right? I have happily purchased all my glasses from Moss Optical for 20 years. Okay, I did try another place once and the experience was nothing like Moss Optical. Recently, my prescription has become pretty darn complicated. I ordered new glasses and of course the glasses were ordered with the newest lenses. Weirdly, I just couldn't see that well with the new glasses. The team at Moss tried many adjustments, we doubled checked the prescription with Dr. Diamond, all to no avail. My world was still blurry, although my old frame and lenses were still excellent. Kevin talked with the lens vendor and decided the most current lens may not be the best match for my complicated prescription. Back to the 'older' lens type and my new glasses were PERFECT. I sincerely doubt any other team would research this as thoroughly or been willing to remake my lenses (more than once!) to get me to perfect vision. Bonus recommendation: Order the bespoke Tom Davies frames to have gorgeous glasses that you won't see anywhere else.

Dr. Min was nice and competent. The reception staff... not so much. My other issues with the clinic are 1) There's a lot of wait time (compared to other eye clinics I've been to in Quebec). Waiting to be acknowledged by the reception. Waiting to be seen despite appointment time. Waiting for eye drops to take effect and return for second part of eye exam. Waiting to pay. Waiting for a call that my order is received... which brings me to my second issue. 2) The staff misplaced my file and didn't call me when my contact lenses arrived. I found it strange after a reasonable waiting period and called to enquire about my order. They had them and received them who-knows-how-long ago. 3) Dr. Min gave me a prescription valid for only 6 months. Who gets an eye exam every 6 months when there's nothing wrong? Even stable diabetics get ANNUAL eye exams. I tried purchasing contact lenses at another store less than a year after my eye exam and it was refused because the prescription was expired. The other store actually commented how strange it was that he wrote it for such a short period, but there was nothing that could be done outside getting another eye exam. Not cool!

Dr. Baron is very thorough and professional. She explains things clearly and respectfully. She inspires confidence. And besides that, she's really nice!

Thank you Dr Lao and team, for your patience and understanding. I look forward to picking up my new Eyeglasses.

This is a great place to go to learn to put in contact lenses! Everybody is so friendly and warm--I'd highly recommend!

Last week, I had to do two tests (that I had done before in other clinics) and I was very nervous about my eyes. The technician- Zahra- was very comforting and professional while I was doing the tests. It was a delightful experience and I left feeling important and informed. Negin

Great first experience as a customer! The staff were incredibly helpful and I found a great pair of glasses for a great price. I will absolutely be recommending OQ and be coming back for another pair :) Follow-up: shoutout to NINA for being an absolute delight. She was quick, helpful and an absolute delight.

I came to the clinic with some common misunderstandings about orthokeratology, until Dr. Yeung greeted us and walked us through the process with professional knowledge and extreme patience. Although with only two weeks into wearing ortho-k lenses, they have made my life much easier and helped me achieve better vision during daytime. Thanks to all the staffs at Oakville Eye Care who were able to give us undivided attention to quality and service in vision health care.

Been going here for over 4 years and have always had a great experience. The front of house girls are polite and knowledgeable, and the optometrist is a total sweetheart. I've purchased multiple pairs of regular glasses and prescription sunglasses here, and my wife has also. I always shop around and the prices are competitive. The service is top-notch and location is great, and I always get the feeling that the girls are going above and beyond, and that they truly are passionate about what they're doing; from helping you pick the perfect frames, to fitting. It's a no-brainer. The owner usually even comes out just to say hi and see how things are going!! Only positive things to say, thanks again girls! Ps I love love my Maui Jim's...wear the EVERY day!

Bought a pair of glasses for my 6 year old. Competitive prices, great advice, and exceptional service. Recommended to friends and family and will definitely buy again.

Best place around. Great staff.

Friendly and helpful service, with follow up.

If i could give 0 star i would .. Don't go there. They charge at least 50 to 70% more than optic Laurier or LensCrafter. I don't even understand how they are still in business.