Travel Agency

Not good customer service experience ever and I am not recommending Tianbao travel to anyone who wants to enjoy the trip. I Called the customer service line to inquiry the Vancouver 7 days trip. The agent who answer the phone is not patient at all and put the line on hold for 30 minutes.

From the beginning Chris V was very helpful. He gave me lots of options comparing airlines. But the most important was that he was very prompt and quick with replies anytime I had a question. This booking was for husband's 40th and he made it really easy and fun :)

Very rude and abrupt travel agent. There are much better, more capable and less rude travel agents out there. My advice: find one.

ClickTheMouse was instrumental in every step of our family's Disney's dream. From our first minute boarding in Toronto to landing in Orlando. The Animal Kingdom Lodge was everything my little adventures were looking. The savannah view was surreal. I want to thank ClickTheMouse, especially Sandra Halket for all her work and help to meet our families every changing needs. To Disney World...clean, secure, fun and a dream come true for one and all, big and small. Highly recommended. Above the call of duty. The gift from ClickTheMouse prior to departure was more than perfection and very thoughtful. No rock left unturned. Five stars ✨

This company has the worst rates . they quote you very high rates for flights while there are other cheaper rates available out there. i don't know why they just don't do their research and find the best rate for the customer , i would not book with them , i will never call them again for a quote either .

We booked with Intrepid to Patagonia W-Trekking. We then received a travel tips saying 4-wheel luggage is good for the trip. This is a very bad advice as we need to board the catamaran and we must carry our own luggage. It is down right dangerous to walk the narrow plank with 15 kg luggage. Even the ship operator was cursing the luggage. Neither was it mentioned that we must carry our own luggage everywhere we go, including the half-mile walk from Puerto Natales bus station to the lodge, and 500 meter walk from the dock to bus drop-off on gavel/mud road. Not fun at all. Backpacks should had been recommended. The information also said ground mattress is provided, but it failed to mention we had to carry them from camp to camp, on top of our own stuff. 9 out of 12 people in our group got food poisoning on the third day and there is no medical assistance at the camp ground, neither there was any with Intrepid. The lunch provided by Intrepid is of poor quality: everyday is ham and cheese with avocado, no variation. And the sandwiches were carried in local guide backpack for 4 hours in the sun and body temperature. Some of us opted out the lunch altogether. Only salvation was that our group lead Carla who made her best effort to make the trip a little more enjoyable. The hostel used by Intrepid are best described as adequate. In one of the hostels, some member got bedbug bites. Not good. Overall: Intrepid booked hostel, bus ticket, internal flights, reserved the tents at Torres Del Paine camp ground and 2 trips on private van. Everything else is DIY. The service level is below expectation. I do not recommended Intrepid for Patagonia Trekking.

Marina has been a god send. She was incredibly helpful with everything, even the silly and peculiar questions I've had. Marina and her staff are the very definition of professionals, yet super friendly and they make you feel welcome! Since we found out about Marina and her services, she has been our go to person for everything! Thank you!

Very disappointed!!! I was mislead into thinking I was purchasing direct flights only to find out the opposite. Once I payed for the tickets I was told by one of the agents I'd receive an email confirmation within hours. Those hours turned into days and I realized why once I read the email in detail: the direct flight tickets I had payed for weren't for a direct flight at all. And I just got the feeling the agent knew exactly what she was doing because of how the information was layed out in the email: on the top of the email it described the flight origin and destination without mentioning the stops but after a large gap on the email page then I found all the details with the stop over. Again this is just a feeling I have but it certainly is very strange. None the less .. I will not return my business to this agency at all.

- Very poor service, in summary our tickets were not booked properly and as a result we experienced many issues with connecting flights