Countertop and Tiles

The sales person Sarah was friendly. However the installers were a real problem. The supervisor Jason was extremely rude yelling at me in my own home and refusing to answer questions. The other two men were pleasant but put the back splash in wrong causing an unsightly seam. The silicone along the wall was all over the quartz. I was told the silicone was paintwork but it is not. The opening for the range was also uneven. When I wrote the store about these issues I never even received a response.

I got 5 different quotes from different places in the cities. MN Tile and Stone was not the lowest bid, but since they had very few substantive poor reviews, and had professional looking stores, I decided to go with them. I put down half the cost of the bid based on the square footage provided in my drawings. A guy comes out to do the field measure, is prompt and professional, said everything looks level and advised me that I needed a couple extra support 2x4s around the space where my corner sink will go (which I have installed shortly thereafter). I have no complaints about him, did a great job. The next day, I get an email stating that the field measure came out at almost 50% more square footage than I was quoted for (no mention on what this would do to the cost). I double checked and the square footage of my drawings matches exactly the square footage of the field measure. I ask what this change request does to the cost and why it was so much more when it matched the square footage in my drawings? I get a reply that it would increase the cost I was quoted by almost 30% and they messed up the calculation of the square footage in their estimate. I go back and double check my quote, and they did not put any square footage in the quote, it just had a single line item for "Kitchen" and the price. Pretty big mistake. I reply that this feels like a bait and switch and I'm not happy about this and that I want them to honor the price they quoted me. I'm told they will have a manager contact me the next day to work something out (which happens to fall on a Friday before the long New Years weekend). I wait all day with no reply. When there is about an hour and 15 mins before they close, I send an email saying that if this isn't resolved today, I'm calling my credit card company and reversing the charge and taking my business elsewhere despite meaning I will be stuck without a working kitchen for an extra week. I finally get a call back. The gentleman acknowledges that they made a mistake calculating the square footage in the estimate and offers to "split the difference" (like somehow half of this was my fault?) between the original quote and the extra amount. We settle on a price which is slightly lower than half the difference. It was not ideal, but I decided to eat the extra cost to not have to start the process over with another company which would leave me doing dishes in the bathtub for an extra week. Had everything gone smoothly after that, I would not have left a review. However, that was not the case. I get a call a few weeks later from the project coordinator who gives me an install date and an arrival time of 11AM-1PM. Install day arrives and I get a call around 12:30PM saying that they had a problem with the previous install and would be to my place between 1:30-2:30PM. 3:15PM arrives with no install team, and no call. I call and leave a msg. on the project coordinator's voice mail asking what is going on. I get a call back saying they are just finishing up and will be to my place by 4:30PM. They finally show up at 4:30PM (3.5 hours later than the install time I was first given). They install the countertop, and it looks fine at first glance. I sign off and they leave. I go to install my sink, and while I'm under the counter, I notice that they had to shim one corner to level the counter, which lifted the counter top off the support beams slightly, BUT they did not place shims anywhere else, which basically left my counter top supported only on the edges with some spans of close to 40 inches. I'm pretty sure if I had put something heavy on that counter top in the middle, or god forbid someone stood on it, it would have cracked in two. Fed up, I went and bought shims myself and shimmed it properly so that it was properly supported. So make sure they put all the square footage listed out specifically in the bid, double check their math yourself, and check under the counter to make sure it is properly shimmed and supported, since based on my experience, you can't trust them to take care of these things on their own.

We have been extremely pleased with the service, selection and installation of our flooring from the folks at Eastern Carpet in Miramichi. Everyone at the shop is helpful without being pushy. They have an excellent selection at the best prices we could find. Communication is excellent, so even when things did not go exactly as planned, we were contacted with the reasons and how they were to be corrected. We have nothing but great things to say about our entire experience, and the floor looks amazing!

Great service

Terrible lack of products. Friendly staff though. I certainly have no need to ever go back. Fraser's is just up the road!

Great service! Friendly staff! Very satisfied.

Nice place to shop. Good pricing. Lots of know how.

My experience here was simply amazing! Thank you for help with my flooring for my business and your continued care!

Excellent workmanship! Pristine attention to detail! I would highly recommend using Stonewrights, and my company has been, since they started up; which has been, without checking out records, perhaps more than a decade.

As a decorator, I have the opportunity to call on Adrian and the team at Royson's quite often. Adrian is helpful, knowledgeable and quick to respond. He makes my work so much easier, by being thorough and I never have to chase him for answers. The installers do beautiful work and some are actually the stuff of legend - creative solution finders and a delight to have on a project. Thank you Adrian and crew for all that you do!

Absolutely the best! Brenna & Dina helped us from start to finish. The staff is wonderful to work with, very accommodating and patient! Our kitchen looks amazing- the best design/installers in the business! We have used Quality Marble and Granite three times now and will never even consider going anywhere else. You want the best- give them a call!!!

I just needed a small piece of Marble for a threshold. Gina was super helpful and delivered it ahead of promised time and under initial estimate. I highly recommend!

Once again great store great staff, really miss this story. My family and I would shop here all the time due to the low prices and staff.Can not say enough good things about International Falls Menards

Good service, a little noisy in the morning. Regular breakfast included and it's not bad

They are very professional, provide excellent service and accurate laser measurements for install. Installation went perfectly, installers and staff very friendly. The stone selection was best we saw in metro. We loved being able to see the stone before choosing and are very happy with our choice. They use state of the art equipment for cutting. Strongly recommend, don't hesitate!

I had the Mandala Supreme granite installed throughout the kitchen. Their installation team was very knowledgeable. When they found an issue with the installation due to my old kitchen cabinet design, they brought back the stone to re-cut a new piece and assured that they would make it work. They really want you as a customer to be happy and the truly stand behind their workmanship. Very impressed and happy with the whole renovation. Highly recommended! -Justin