Home Nursing

The most horrid place imaginable. When we first went to see our brother (who was placed here by his "loving sister"; she's as much to blame for his death as this place's negligence) he was lying half naked in his bed, which was soaked with urine. The patient in the next bed had an open wound on his leg that stank sickeningly, he said it hadn't been changed in 5 days and no one would help him. I immediately changed my brother's bed sheets, after hunting down other nurses and aides who never showed up, and also alert d the staff about the patient in the next bed, who was crying about his leg. No one helped. The room's bathroom was overflowing with feces and toilet paper and was unusable. I felt like puking the entire time I was there, and for each subsequent visit. In two months, the staff starved my brother, who was also sick with cancer. They were supposed to help him eat, but no one ever did. He was never clean, always lying in his own waste. He was never put in physical therapy so he could get strong enough to get up (which he never had the strength for anyway because they starved him). It was the most horrifying experience and, because the "loving sister" was in charge, we could do nothing legally except watch him get worse and worse, and finally die. Nothing living deserves to be treated in this manner. I curse every single person who was involved in his negligence and death. I hope you all rot in hell.

Mom entered Hillcrest in Dec. 2009 and passed away last week. During her stay, she grew to love the staff like "extended family". We chose to have her stay at Hillcrest during end of life for palliative care. At every level of service she received exemplary care. The staff treated our family and our Mom with compassion and genuine love.

On behalf of everyone at Team Jordan we want to give a big shout out to the team of Chartwell Tiffin for hosting our “Wine Not Give” events. This has been a smashing success for our community and we are grateful to the efforts of the Chartwell Team for bringing this idea to life. Not only is the facility beautiful and welcoming (and sooo cozy), but the little touches from Kimberley, Paul, Ashley, Ruthanne and Jason bring a smile to everyone around them. There is a warmth at Chartwell Tiffin that is felt the moment you open the door. We cannot sing your praises enough – thank you!

Clean. Caring.

The food continues be mediocre at best.

Hard to get in but nice place

A lot of things to do day trips live music

Friendly caring staff.

My mother is in Amica in Thornhill. Though the care is fairly decent and the people who work there are very nice (most of them), the meals are downright disgusting. The variety is slim. The food is often over-cooked, dry, bland, flavourless and downright unappealing. Even though the residents have complained, management is not doing anything about it. It's really sad that a company that is charging so much is not feeding their residents well. We are in the process of looking for another home for my mother and hopefully can get into somewhere better.

Best customer service and amazing, well experienced staff!!

Long standing reputation.