Home Nursing

I am so happy I had the opportunity to be part of the team and I have learned a great experience at Home Instead The team was lovely and extremely friendly and helpful and what I have appreciated the most was their sincere care and dedication to the residents we cared for I will be lucky to meet such team members in.my future encounters in Care sector Guy you are one in a million All my sincere respect

Collingwood court nursing home is a warm and family friendly nursing home with caring and well trained staffs attending to and supporting residents with their holistic care needs. Collingwood court nursing home prioritise on giving the best of evidence practice based care delivery to our residents, focus on their choices and the right to live the rest of their lives with dignity and respect.

My mum stayed in this care home for about 3 months. It was not a happy time for her or our family. Staff were unwelcoming and unprofessional, some making inappropriate remarks and shouting loudly at mum despite us repeatedly telling them she was not deaf. They made my mum's previous carers feel very unwelcome when they came to visit and w often argued with them. Staff were poorly trained with little insight into the challenges of having Alzheimers, some actually asked me what 'sundowning' was. They could not properly control other residents who displayed aggressive or intimidating behaviour.They often complained to us about their poor work environment and how understaffed they were. One member of staff used our private details to approach my brother for a date. The activity timetable isn't adhered too and activities that were provided were very poor. Management is unavailable, either hidden away in their office or most often to be seen smoking on the street outside, getting a prompt response from them was impossible. Food was appalling stodge, supper often only soup and sandwiches. Staff would repeatedly forget to activate mum's fall alarms even though she was high risk and once lost her personal fall alarm and failed to replace it. Sometimes they didn't dress her appropriately. Once, in the hot summer, I found her in bed dressed in pyjamas and a woolen jumper under a duvet drenched in perspiration. They often forgot to take her dentures out, twice we found them on the floor. The final straw was when mum's front teeth got knocked out, none of the staff had noticed nor could they find them or give an explanation as to how it happened. I find it incredible that this home got a "Good" rating from the CQC - the new home mum is in is so much better, with caring and considerate staff, great activities, welcoming environment well trained staff and a care manager who is around all the time talking to residents and families alike, yet it has the same rating... the Good category must be very broad! Camden should ask Shaw homes for there money back this home is sub standard. I gave it 1 star for its location ... near Hampstead Heath.

Very helpful and professional service. Lovely carers and admin :)

My mum was as happy as you could hope for and the staff care

I would like to WARN anyone who has a loved one and is considering this home as a (safe Place) CARE HOME....my mother is currently staying here and has been left in her own feceous twice ,No basic or personnel hygiene.the CARERS have no empathy or just understanding of the pain relative's feel.very convincing to begin with but very much the opposite.take care of your loved ones. Be warned. X also the response from below is from a prior complaint.

My mother moved in to Lennox House in the late 90s. It was then a lovely care home in a terraced house on Durham Road. By that time she had been registered blind. The male Manager was a former nurse and very caring for his patients and thoughtful to the families too. All the staff were very friendly and caring. I always felt my mother was in very good hands. Mummy passed away in 2005. At that time, there were rumours that Lennox House was going to be run by an outside company and would change dramatically. It did and from what I understand the change wasn't for the better. I have spoken to relatives of people in care who i had met when my mother was there. Lots of new staff, it had become completely impersonal - so different apparently from when my mother was there. Apparently taken over by a CARE COMPANY!!!!! All I can say that they all looked after my mother very well. I occasionally see a couple of former members of the staff one of them in M&S Holloway usually and the other open in Crouch End. They are now both retired and glad to be away from Lennox House of which they both say changed completely when it was taken over....Some people may take a different view to mine, but I can only speak of what I know to be true. She had been on a waiting list for Lennox House for some time as that seemed to be the best one in the area. I got a call from her Social Worker one day whilst I was at work to say there was a place for my mother there. I couldn't have been more pleased and excited if I had just won the Jackpot Lottery. From time to time I have met up with the Former Manager and his wife at Brent Cross whilst shopping there. He said that he was glad he was no longer there because of all the change.s....

Very nice care home

Excellent working environment and friendly colleagues!

A huge place with beautiful decoration on the entrance

Great food great place and great care

Good place to work

I worked with older people across Wandsworth- all those receiving Bluebird Care had nothing but highest praise for the care and attention they received