Home Nursing

It's free since is paid by the government but the crowd are nice and helpful

Beautiful facilities, excellent food and lot's of activities. Staff are very friendly and helpful as well.

My mother is a resident here and she is very well taken care of.

Great people and we'll kept place.

It's clean if well worn. No internet access in the apartments. The one computer in the lobby is extremely slow. The food is cooked to mush - practically unpalatable. Extremely difficult to retrieve phone messages. No one seems to know how to do it.

I hope Janet Morris now knows what she is doing!

They are always nice and very caring and are always there for the resendents

Called Extendicare Starwood for two weeks trying to arrange a tour; no reply. We visited the facility in person to arrange a tour; had the individual at the front desk tell us that she counldn't help us and that she was sorry. We asked her to take our name and number and give it to the tour administrator; she said she couldn't do that. We asked her to call the tour administrator to the front desk'; she couldn't do that. I then said "I guess we won't be able to do a tour then."; she apologized and we left the facility. Shocked at the lack of service!

Wow, just watched a video of the care aides abusing the residents...SHAME ON YOU!!!!

My mother has been at NOL for 10 years and I am truly grateful for the loving care she has and is receiving. Having gained much experience with LTCHs in Ottawa with other parents I have learned not to judge a book by its cover. I am still recovering from a horrible situation by placing my dad in a LTCH that had a GREAT reputation and a super long wait list. It was through that experience that I became grateful for all levels of staff at NOL which I previously had took for granted. ALL concerns I have had over the years have been taken seriously and handled permanently and professionally. THE DIFFERENCE BETWEEN NOL AND OTHER LTCHs IS THEY ALLOW FAMILIES TO HAVE A VOICE WHILE OTHERS DON"T. My dad is at another Extendicare now and receiving the care he deserves. Thank God! I love you NOL. xo

The PSWs , the nurse and staff, including the volunteers, are superb and very caring. Things I don't like - his room is a ward, which is all we can afford. With 4 beds it is quite cramped with not enough space to put a chair for a visitor. He is wheelchair confined and other than for meals he spends most of his time in bed - therefore, I am worried about potential bedsores. A meeting was held with his care team where everything was addressed, even the dietician. I really feel the wards should be 3 beds only as it is so cramped. One other concern is that during mealtimes the PSWs are busy so if he requires help in the bathroom he can wait quite some time. If I've been there I often have to go chasing down a PSW for help. I can understand budget cutbacks where PSWs have to help serve the meal, but I feel one or two should be strictly assigned to assist those who push the call button for help.

Best place

Nice home

I am happy to give Chartwell Oak Park LaSalle a five star rating. My wife has been a resident for a year and a half and during that time I have seen the staff perform at a very high level of competence and respond to the residents needs on a compassionate and friendly basis. The various suites are maintained very well and the services provided from the laundry department, the food and culinary department, the administrative staff, the activities coordinator have always been first class.

Lovely place, feels like a second home, not a place of work. Love all our residents and employees. Highly recommended for your loved ones.

Like any care facility, this one could always use more staff. The ones who work there though are as helpful as possible and take personal care of the residents considering their health and mental needs. Both of my parents live here and I feel confident that they are receiving good care.

The PSWs are terrific but the office staff don't care. They do not answer the phone and when messages are left they do not relay them to coordinator which I found out doesn't care either. I have now told them 6 times the contact information they have is wrong.