Home Nursing

Treated terribly

This was my third year here and boy was it the last one. I loved working here but there was too much guilt sitting in my heart for me to keep on. So much negligence and just inadequate services. There is always an annual increase in rent and such, but never have I ever seen a change in the services. This being said, I have to commend the PCAs for being so patient and hardworking and amazing. Residents always complained about everything and all this fell on deaf ears. When I suggested communicating this to management, they would say to me "why even bother, they won't do anything." Management needs to take a step back and listen. Just listen to what is going on in the building. You are the leaders that we are looking up to and so guide, support, deal with issues as they come to you! Listen because it is different when you are in the offices and away from the crowd. I am not saying this to bash the building but there is something somewhere really wrong that needs to be fixed. I have never seen staff quit as much as they have over this year. I have been to so many residential homes but I have never been disappointed like this one!

The staff give excellant care for my mother and the calgary office has been very helpful. Thank you

The staff and residents are very friendly!

The building is quite old; it doesn't give a good first impression (they appear to be going through a lot of renos - so it's getting better). But, the staff is really caring - and they know their stuff. I looked around. The swanky/newer facilities look great, but the staff don't know anything (there's always new people). I'm going with the better staff.

The staff is so very caring and involved. My mom loves the food and the entertainment.