Jewellery

Brought a silver ring from there and it turned in two weeks. Took the ring back and they sent it out. Got the ring back and the same day it turned again. When tried to return it they said I had to get something out of the store because it was almost 90 days even though the ring was brought back within 30days and then kept for 3 weeks and returned the next day after pick. We waited for a half to get service while two store members talked to each other and the other helped a customer. When asked for a manager she said she was the store manager and was very rude. Our problem was not fixed she told him he could keep the ring or exchange for something else even though we didn’t want anything out the store. She also told him he had 13 days or he would lose his money. This place is horrible and the worst customer service I have ever seen!

The worst customer care service I have experienced. Phones are never answered, neither are emails. Store manager does not respond to requests to call back. Had to contact the head office to find out why my watch repair has been on-going for almost 3 months.

Great customer service by Karen and the team at F.Hinds in Hemel Hempstead, polite and helpful. They really helped us choosing our ring and nothing was to much trouble. A well deserved 5 stars!