Mortgage

I called this location twice and the person on the other end was so rude, I didn't even want to talk to them, so I just said never mind, thanked them, and hung up. Then a few hours later someone from the branch called back and when I answered they said "what do you want?". I was so taken aback. I would not ever do business with someone who spoke to me like that. Edit: it's been two months since I called them and they just called me again and asked why I hadn't made an appointment. I said we weren't looking right now and he point blank asked why. I said "uh... We can't afford it right now" again, he point blank asked why. I just said I have a mental illness and then hung up. I cannot believe how rude this guy was. I'm amazed he gets any business at all. So unprofessional.

They are not even aware of public exchange rates, poorly trained and even don’t know their own RBC policy. So weird and impolite. I am going to report my experience to RBC customer experience.

"I've know Shane for several years. I know that when I refer anyone to Shane for a mortgage they are in good hands and they will get taken care of. Shane is a friendly, approachable and super knowledgeable about mortgages and the market. There's no better guy to have on your side."

I had taken Sua's Commercial Financing class, and the deals I've been able to close have more than paid for the fees I had paid for the class. Aside from the knowledge that he shared during class, he continued to be a resourceful support to assist me in my business. This on-going support is far more valuable than the class time itself. I recommend any brokers that are unfamiliar with commercial financing start with Sua's organized curriculum.

Very good service but had to wait to get vervice , very help you vervice. But it takes time.

Account manager was barley understandable, and no one is friendly, I'm not sure how this branch is still here, My recomdation is go anywhere else..

close u account

Not really a problem with this particular branch. But I was never able to reach the branch over the phone. Ended up talking to HSBC call centre. They said they were to forward message to the branch for appointment setup. Waited for a week and nobody called. Emailed my Relationship Manager and the email got bounced back. HSBC has some sort of stupid policy that blocks email from clients. The whole HSBC system is simply ridicules, making things very inconvenient for clients!!!

They need more tellers at this location. I’m in line for 10 minutes already and there’s about 12 people behind me now. More tellers = better customer service.

I had a great experience working with the team of True North Mortgage, Burnaby. Initially I had conversation with Andrew, he explained me every detail very patiently. Eventually I dealt with Jacky who was very professional and made sure every small detail is covered and explained that to me and we come up with a good deal. I would definitely like to work with them in future.

Extremely kind and helpful staff

The security guard and Jack are coolest people i met there.