Mortgage

Absolutely the WORST company ever. Spoke with 6 different people ALL told me something different. No consistency there. I'd rather sell my property than have to deal with this company. In fact, I did.

If I could give zero stars, I would. Fell behind a payment and tried to talk to them about options. Even though they sent a form claiming they could help wirk with us, they were unwilling to help because our loan is backed by the VA. In other words, they're only willing to try to help to potentially save themselves money in a foreclosure. We eventually paid that payment off even though we had been paying regularly on time. The day after we paid it off, the company reported to the credit bureaus again but didn't include any current info; credit report shows 90-120 days late. Called them and they were once again unwilling to help. It's been over two months, and feels like they're trying to stick it to us for having been late. Worst company ever; if we could dump them for someone else, it wouldn't even be a thought.

We just purchased our first home and could not be happier with the service we received from Key Mortgage. They helped us find the right loan to purchase our home. We had a ton of questions and they were so patient, answered our questions and understood that we needed some hand holding through this stressful process. I would recommend them to anyone purchasing their home.

Love my New House!!! The Staff at Member First Mortgage were always there to Help. Thank-You Member First Mortgage!!!

Please note that this is not CITI Mortgage or CITI bank. This is a broker shop they do not have any association with CITI.

This company is completely garbage I would give this place a negative 100, they do not return calls never seem to know what’s going on won’t communicate and I’ve had to reach out to them ever single time I wanted to talk to them. I wouldn’t recommend this to my worst enemy complete garbage company the worst experience I’ve ever had with anything.

Great company!

Poor customer service. Screwed up my escrow account and delayed payment on my mortgage because of it. Tried to update information on the mortgage and was told I had to refinance. Better have a good lawyer when dealing with these guys.

Unprofessional, do not return phone calls. I don't recommend them.

If i could give them a -100 i would

I am so impressed with this company. They always answer my questions and are so helpful. Their website is terrible so I have to deal with customer service quite a bit. I have never had a bad experience with them. They even helped me out when I had financial hardship during Hurricane Harvey. Great company!

CMHC has long been our business partner; the Crown corporation provides high-ratio mortgage insurance to enable homebuyers to put as low as 5% or 5%+10% down payment to purchase their own homes. The mortgage insurance fee does not need to pay upfront on the closing date, as most homebuyers merely add the premium to the mortgage. Please beware of the new rule on the minimum down payment. For the first $500,000 purchase price, the min. down payment is 5%. For the portion from $500,001 to $1 MM, the min. down payment is 10%. No insurance will be undertaken if the purchase price is over $1 MM.