Courier

Papers don't have nothing good

I just called for a quote and was extremely disappointed with the quality of service. The quote we were provided was outrageously high in comparison to other service providers, and when we questioned the price, her response was “Can I go now???”. We were then hung up on. Unacceptable. Avoid this service.

I have been noticing that the delivery drivers make no attempt at ringing the door bell or knocking. I find my package on the doorstep despite being at home all day.

I called Rabbit Express with an urgent request to have a package picked up in Toronto and brought to Kingston on the same day. They accommodated my request and were reasonably priced. Thank you Rabbit Express.

I was not satisfied with the customer service I received, man was rude when he had to change the ticket from Kingston to Kanata. I was also double charged on my credit card and now have to deal this that.

I find this UPS outlet to be run efficiently and professionally. The service is friendly.

Nothing but problems, !!

Called this place yesterday to set up a delivery of a car bumper. I was told no problem, they have drivers ready to go anytime and to just call when the bumper was in and they would pick it up... 24hrs later I call back to have the item picked up and now it’s to big and they can’t do it. I was very clear about the size of the item and the time frame and was reassured. NO PROBLEM. Apparently the fella that answered the phone was not the “regular” dispatcher and didn’t know what he was doing. When your job is couriering items you’d think you’d have someone qualified at the phone to avoid disgruntled people leaving 1 star reviews on google. Don’t trust this business. I called barrie taxi and they delivered it within the hour.

I ordered a laptop from bestbuy and received it the day it said it would come but I missed the dilivery truck by 10 minutes, and they left a note saying that I can only pick it up in a town 1hr away from mine 15 minutes before closing and on top of that I was leaving the country for a vacation the next day so I couldn’t pick it up. I called and asked if there was any way to contact the driver to meet him where he currently was to receive it and they were very rude about it and said no! I ended up having my dad drive down to receive it when costumer service was aweful abou all of it!

These guys (specifically the Owen Sound branch) offer probably some of the worst service that I have ever seen. They don't contact you before attempting deliveries or even give you an estimated delivery time (which leaves you wasting an entire day waiting for them). They make no attempt to redeliver missed packages on the same day (even when they're only missed by 5-10 mins). They also are rude, unhelpful, and even blatantly lie to you when contacted over the phone for help. I was so upset that I asked to file a complaint and the woman I spoke with denied giving me any information at first. Eventually she did give me some contact information, but immediately afterwards she told me off and then angrily hung up.