Eyewear & Opticians

Bad service

Lorsqu’on appelle, on ne répond pas avec le nom de la compagnie, on se demande même si on est au bon endroit. La dame qui a répondu est expéditive et semble vouloir raccrocher vite, elle répète sans cesse qu’il faut un rendez-vous. Impression de déranger... Aucune possibilité de se rendre sur place sans rendez-vous, nous étions déjà rendus et on n’a pas voulu nous prendre. La lunetterie est dans une maison privée... sur Internet, on donne 2 adresses et / 2 numéros de téléphone dont un(e) n’est plus valide. Bref, je ne suis pas impressionnée et ils ont perdu 2 clients qui désiraient passer plusieurs commandes.

Really really unique store with tons of vintage frames in excellent condition. Everything is displayed nicely. The store looks like an old library or something. The back room is lined with old vintage cassette players. Definitely worth checking out. They have name brands as well as their own customizable choices. Really great idea!

Do not shop here!! The customer service is appalling. They would not even allow me to make an exchange or give me my money back after returning with a concern about the pair of glasses I had purchased. She pretended their system was "broken" all of sudden to keep her commission.

Depuis le 20 juillet 2018, ce magasin est maintenant ouvert près du Simons au Carrefour Laval.

Great, prompt service. Knowledgeable and friendly staff.

Great people and great service and amazing prices highly recommended

I do not recommend! I went to this location to inquire about an eye exam and was basically thrown out. Some guy with earrings and glasses talked to me so fast that I didn’t get all of the information from him the first time. He handed me a card and when I asked to clarify the times the doctor is in the store he seemed annoyed and started talking to me like I was stupid, while his coworker was almost giggling. I took my business to Advance Vision Care in downtown Burlington, where I was treated like my business mattered. They put me on a cancellation list so I could get my appointment in sooner if someone else canceled during my suggested free times. Very friendly and patient staff with a great selection of frames.

My first visit at Chroma Optics was amazing! Dr. Dora was personable and professional, and she really “opened my eyes” to alternative and more efficient eye care products and options. Jordan was great to work with and was a HUGE help when picking out my new glasses. Her knowledge and expertise was incredible, and she selected the perfect frames that really complimented my style and bone structure. I felt like I was in good hands with Dr. Dora and the Chroma Optics team, and will spread the word to family and friends.

Customer Service went above and beyond- thanks much!

Amaaaazing staafff ... The two (probably) store managers, specially Lisa are great. super informant and knowledgeable, extremely friendly. all items are brand new genuine, and I really feel confident paying good for good genuine quality sunglasses there. they exchange super easy during 90 days period. kudos to Ya'all .

Très bonne qualité service exemplaire

In-store service is good but I was told I would receive my glasses in 2 weeks and after a month I am still waiting. The customer service is not helpful and have no idea what's going on. They just pass on the blame to the lab but when you ask to speak to someone in the lab apparently you can't. I would not recommend Bonlook specially if you need your glasses urgently.

Très belle accueil et choix !

Just Meh. Awesome friendly staff, but the selection isn't there.

Magnifique Service Client !!!