Insurance Companies

Really great service and a warm welcome

Been trying to deal with this agency for over a month. Not pleased with my interactions with this office and now State Farm. They have been over charging me close to $200 every month and it's like pulling teeth talking to anyone. I feel taken advantage of, I highly doubt they can do anything to repair the damage that has been done.

I have thankfully moved onto a new brokerage and I would not recommend this brokerage to anyone looking for integrity of home/auto insurance and proactive client communication. It was difficult for me to reach a representative that could provide accurate information on my file or was willing to assist me. On two occasions Account Managers assigned to my file left the company, but Palladium failed to inform me. I inquired about searching for the best premiums before renewal, but this never occurred in the 4 years I was with Palladium. I incorrectly assumed that shopping for the best insurance before renewal was one of the duties of the brokerage. The worst part of my experience was I discovered that the brokerage did not properly document my property information, so the insurance would not be valid if I tried to place a claim. On top of all of this, my insurance rates increased twice without notice or valid cause. I am giving 2 stars because after painfully escalating all of the issues to one of the partners, he was able to work with the insurance company so I could cancel my policies pro-rata (no cancellation fee charged).

AGENT MAKES ALL THE DIFFERENCE! I had a great agent at start for a few years ....she left Now i get a clown that doesn't return calls (2Months) I had to call back...They dont update info when requested 5-15 times. Not the type of agents that need to be working in this line of work. Money grabs and ignores. Well its time to find a agent that can clearly live up to what they say they will do or at least within a reasonable time frame. Adios.

Josh Hansen from the Orleans office was amazing at helping us and not only met our expectations but exceeded them. Thank-you! Renee Haddock

Have dealt with David twice now in less than a year. His prompt service in getting my vehicles on the road have been second to none.

When I made a claim, they assigned an advisor to me and told me that if the person who hit my car doesn't cooperate I can call this advisor. I ended up calling my advisor, which went straight to voicemail so I left a voicemail message. After a few days, she still didn't return my call so I called again and it went straight to voicemail again. In the end, they never called me back and never answered the phone. They are not available at all when you need them.

I am changing my insurance company. I had a no-fault accident, instead of helping me fix my car, they offered $2500 for my Honda civic and proceeded to tell me that they salvage the car. How does that make any sense? Although I believe all insurance companies are rip-off thieves, I'm shopping for a lesser evil. there are no options for no-star here.

Best service ever. Thanks :)