Optometrist

Very friendly staff, don't normally have yo wait very long to be seen and have fantastic follow-up service.

The Staff are so lovely and helpful and they helped me to choose some great glasses for a really good price

Good testing service but have been waiting 3 weeks for one pair of Bifocals & the other pair got returned after a day for crazing/cracks on the lenses. The basic reading glasses were 2 weeks to arrive. Thinks I'll pay the extra next time & do B**ts.

The highest standard of customer service, so rare and hard to find these days. Gorgeous glasses, I love my new purchase, highly recommend this place.

I went into The Eye Emporium in Swiss Cottage to ask about a new cleaning cloth for my glasses. I was shown a range of different cloths and a spray and lens wipes, Keeda delivers the most outstanding customer service. A huge thank you and I recommend.

My favourite pair of Maui Jim sunglasses broke and I took them to KL. They were very friendly and helpful and they sent the glasses to Maui Jim for me. Today I picked them up and they have a new frame and look like new. I am blown away by the customer service at KL (and by Maui Jim as well). Thank you so much, it was an amazing experience for me!

A professional, friendly and highly efficient service is provided by a caring optometrist Mr Bakhsh and his optometrist assistant Ms Mirza. I was advised to attend by my GP after suffering a series of eyes being out of focus. From my description of the symptoms, she thought I may have had a detached retina and advised me to see an optometrist immediately. Ms Mirza the assistant was very helpful and arranged an appointment for me immediately with Mr Bakhsh. He spent 2.5 hours inspecting examining. my eyes and came to the conclusion that my retina was not detached. He wrote a letter to my GP advising her of such. Throughout the examination he was professional, knowledgeable, and compassionate. He realised that I was concerned about my eyes and did his best to successfully put me at my ease.The after care from Ms Mirza was similarly of a high standard. She did the various measurements on my eyes with expertise and her approach was sympathetic and good humoured. Although not a pleasant experience both Mr Bakhsh and Ms Mirza did their best to put me at my ease and treated me with courtesy and consideration throughout. i shall definitely be using Infocus Optometrists as my optician. Phil Skidmore 32 Tudor House Tudor Grove London E9 7QJ

Private, polite, professional, boutique, choice, friendly, stylish, excellent service, occasional parties, seasonal ranges, individual attention.

The service keeps getting so bad that I will not bother using Boots opticians Mare st ever again either for myself or family ! I had requested a copy of my prescription months ago . I was assured that it would posted to my address ..well thats yet to happen ! ( well the above is the latest disaster till date).Prior to that I had ordered a replacement pair of glasses for my daughter ..which for once arrived on time .I was advised to pick it up for my daughter only to be told upon the day of pick up that ..it hadnt been signed off by the optician so could not be released to me ! Staff are rude and incompetent and I doubt i will be using them in the future ...1 star is actually a credit that fails to rate the poor level of service I have received .Better fix up !

I don’t usually visit for yearly check ups. But I have been with this company for about 5 years now. I always get my lens and frames done by them. Usually takes only about 3-4 days. It’s actually quiet a busy business yet they manage it very well. The opticians who work there are really good. Because my father who also is a client, says they always do a good prescription for him. He tried elsewhere before infocus. But he always got headaches whenever he wore his glasses. But infocus have always given him the accurate prescription glasses. I do recommend this place.

Cozy shop with warm, friendly and insightful service - very helpful in my search for a new pair of men's frames.

Dr. Pilecki has been my family's optometrist since 1981. His team is professional and friendly.

I love this place. Matthieu is super helpful and nice, the optometrist is very friendly. Prices are great, amazing service every time! They go above and beyond!

Worst place. Upon buying transition glasses at $510 my first question to them was if I want them darker can you do it. I was informed they could. Upon picking my glasses up, they were no where near dark enough so I brought them back. Once they had recieved payment is when they inform me the glasses are as dark as they could. Go. Wouldn't refund my money, don't care that I will never use them. They were rude and ignorant and I WOULD NEVER recommend this place to anyone. If you want rude customer service and to be called a liar this is the place for you, if not go ANYWHERE else.

Best eye doctor in town!!! ♡

Dr. Allan Bernardi is amazing with kids; I highly recommend him!