Pet

Very good and helpful staff. Lots of nice things for doggies

What a great experience. Rosanna took great pride and Zara had the best cut. I would say way better than previous owners

Great staff so friendly, Bernie has had his nails done here since a pup, he loves stopping in.

Simply an outstanding company with amazing products and awesome people!! I’ve been feeding my two terriers the raw food for 4 years (switched from kibble which was giving them issues) and various other animal-part “treats” 😜. I was absolutely impressed right from the start; quick customer service and quality product. I highly highly HIGHLY recommend Back to Basics to everyone!!! 🐕💕

#1 Best Way To Adopt/Find Your New Family Member! We are so impressed with the care and concern showed by the CHS during our adoption process. All of the support and encouragement a family could ask for as our new cat transitioned from surrender to foster to foster to us! Our cat Cinders is settling in beautifully after only 1 week she is the new Boss Kitten!

The fish look very nice but have tons of parasites, they are usually visible to the naked eye so just make sure you inspect any fish you want to purchase thoroughly with a bright light before buying or just buy some medicine if you find some on the fish and treat it at home. Parasites on white scaled fish are extra difficult to see because the parasites are also white (hairlike worms and ick) so check extra carefully or you will have a dead fish in a few weeks.

So super impressed with the service here .. for two days I was drawn to a certain little kitty and yesterday we finally came to pick her up :) All of the staff was exceptional but I have to mention Ben because he really took his time with me and was so helpful 💕 definitely coming back to this location because of Ben and the amazing team here ❤️

Called in for a claw trim, went there and took care of my dog in minutes. Happy experience really!

Wonderfully friendly groomer. Did the BEST teddy bear style cut my girl has ever been in! Highly recomend this very accomidating, and well educated groomer.

I was in a few weeks ago looking to switch over my cats food, the owner took time with me finding the right kind for my cats needs. She also gave me a few samples of treats and food choices. Ten out of ten would recommend!

Never again, Never-Ending Tailz! Yesterday, I had a terribly unsettling experience at this grooming salon. I brought my 13 year-old Shih Tzu/Terrier (Romeo) in for a Bath & Tidy. This was my first experience at this grooming salon. The only reason I decided to give them a try was due to the fact that I was able to get a last-minute appointment. Getting in so quickly should have been a sign, but regrettably at the time, I didn’t give it much notice. I returned to pick Romeo up a little bit earlier than he was expected to be finished. The receptionist was on the phone. While waiting, I could see Romeo being brushed through a small window. The groomer had her back partially toward me and was unaware that I was watching. She was de-matting Romeo’s face WAY too aggressively, to the point that he yelped with each stroke. I couldn’t believe what I was seeing!! The receptionist got off the phone and immediately retrieved Romeo for me. Honestly, I was speechless and shocked by the was this groomer had handled my dog! My first mistake: I paid, (and stupidly tipped the groomer)!! I then returned to my car to inspect Romeo’s new “do”. I was very disappointed to see that NO HAIR was clipped whatsoever. I questioned whether I had requested a Bath & MESS, rather than a Bath & Tidy!!! I also noticed a large bald spot around his anus, which looked absolutely ridiculous!) My second mistake: I went back inside and asked that he have his hair cut shorter. The groomer was very defensive but after insisting, she agreed to trim him but told me there would be a 30 minute wait. I said “no problem, I will wait right here!” She swooped Romeo up, went to the back, and tossed him into a cage!!! Then she went on to clip a Dachshund’s nails, leaving Romeo barking and yelping loudly in his cage!!! After I told her I would wait!!! (Does this make any sense to any of you?!) I immediately asked the receptionist to return Romeo for me and told her we would go elsewhere. I also expressed how unimpressed I was at how I saw this groomer treated not only my dog, but another dog also in her care. Shameful!!! The receptionist responded by saying “it’s difficult for people who have no grooming experience to actually understand...” to which I responded “under NO circumstances should a dog be yelping in pain! Period!” Shortly after, I called to speak with the owner of the store. Debbie listened to my concerns and expressed gratitude for letting her know. She fully refunded me for the service. While I appreciate her fantastic customer service, I feel it very necessary to let people know of my experience. Beware, people! I also hope it is a reminder to everyone to exercise caution when placing trust in a stranger to care you your furry companion!!

Good service

I took our puppy in for his first groom. They really listened to what I wanted and talked it through with me. They even updated me on his status while he was there. I was a bit apprehensive because I loved his coat but he came out looking awesome! He seemed to enjoy himself as well. We'll be taking Duke back to Groomingtails!

The owner is not only engaging and highly knowledgeable but she has a great smile and a loving heart! I really felt appreciated when I left with my purchases

The staff really know their stuff which is nice. They have a great selection of higher end pet food. The owner even researched a low ash option for me to meet my cats special dietary needs...really went above and beyond

Very knowledgeable - home business , not too $$$.