Bank

I needed to open up a bank account for my daughter and we were under extreme time constraints. The staff was understanding and did their absolute best to accommodate the last minute request. Without an appointment they were able to squeeze us in the same afternoon on a Saturday. It all worked out. Mission accomplished. Thank you Puja, Ashley, Ola and Viji. Two or three weeks after we received a call that our blank cheques were ready we went in to pick them up. To my astonishment Ashley still remembered us by name and quickly grabbed them and had us on our way within minutes. The fact she remembered us after all that time is a testiment to the great customer service at that branch. I plan to make it my home branch because it is that attention to detail that makes all the difference as a customer.

I give them 5 stars ...the tellers are a happy friendly group !!

Took no time at all to get money from a teller and replace my debit card, great service

Atm is available.

Excellent service.

The staff at this branch are very friendly and do their best to help. Even the management does a good job communicating and trying to solve problems. Unfortunately, it takes twice as long to do some things at this branch, and the procedures seem to change from day to day, depending on who's waiting on me. Most recently, I was unable to complete a critical wire transfer which I had done several times before using the exact same procedure. I had to drive to another branch 45km away to complete the time-sensitive transaction. The staff in Brockville are great. I hope they get the training and tools they need to serve their clients better so we can have a functioning solution in the city.

Teller failed to disclose important information when specifically asked, resulting in a loss of money in my chequings account. Was tossed around to 4 different workers with the end result being they wouldn't refund me. Closed my accounts and found a new bank.

We have always had a great experience with RBC in Prescott. Pleasant, professional and knowledgeable staff working in a somewhat dated facility. The employees at the RBC Prescott branch have always managed to help us figure out a solution whether it involves our mortgage, loans to pay for home improvements or for emergencies like when our furnace died a few years ago. This time, we dealt with Anthony Deragon who listened to us about our challenge, organized a plan and put it altogether even when confronted with unusual hiccups like a bank draft that never made it or was lost by the intended recipients in a corporate office somewhere in downtown Toronto. While I'm not a fan of overly large super-corps that under-employ locally and harvest way too much profit from the bottom rungs of society, banking is a necessary evil. In this context, I do recommend RBC Prescott for the service they provide us.

rude staff

Nicest bank in town. Good hours, easy a-1 ok parking and friendly ladies to help you.

A great, friendly staff.