Car Dealership

I just bought a 2018 Chevy spark from Carter. It was a very pleasant buying experience. Tony Ho and Linda McCormack worked together to provide us with a good deal in a very friendly environment. No pressure, very pleasant, courteous staff, I would not hesitate to deal with them again.

Good service, friendly staff. Job completed as requested

I was amazed by the customer service and the way I was treated . The sales person and the owner both were assume people . I never forget their way of treating me . The car I bought was a perfect car at a very reasonable price and Warranty as well .. I certainly refer them to every one and go back again If I need a car in the future . Thanks again

As always, excellent buying experience! Would recommend to anyone looking for a new vehicle. Special shout out to Natalie for staying late and helping me learn to use controls and tech on my new Ridgeline!

Mee to brought car from here...great hospitality

I just bought a 2009 BMW X5 from them. I’m so glad for my deal they had the best customer service for me. I would for sure recommend this place to my family and friends. They gave us a good warranty and best price.

Awesome experience from this place, don’t hesitate to talk to Mike! Very professional and knowledgable guy. By far one of the best customer experience I had, Mike really takes care of his customers and ensures to exceed your expectations. Thanks again Mike!

I want to say “Wow!” From start to finish it was a great experience. Many thanks to John in helping me out with a purchase of a car. I’ve been hunting around for a long long time (months) for the car I got (so I know what I was getting myself into - I would highly recommend everyone to research on the car they’re interested in prior to their purchase. Do your due diligence!) He was very nice and friendly by allowing me to test drive on my own (most likely because he had to watch the shop so may it differ for everyone) as I wanted to make sure the car was in running order. He did mention the oil change, brakes were just done and tires are good. I checked all of them. Indeed they were done and tires were good! (Dot code showed they were within the year so they’re not “expired”). I had a trade in which I understand isn’t their standard of business to take them in but he allowed the trade to happen as I explained my situation with the trade in vehicle. I appreciate it that he took it in. He was honest in saying I would be better off selling it private as it will get me more money. I had asked for a favour to be done on the new car I purchased which John followed through and did himself the night before. The insurance guy, Mike, was also very nice! He’s the best! Keep using him! He saved me a lot of headache. At the time of purchase, John, was also very upfront about warranty etc. I choose not to purchase but that’s because I have my sources if something does happen and my own knowledge/skill set. He takes privacy very seriously so I’m confident they’ll dispose of any information I provided to them as he personally cut out names and numbers! This kind of used dealership is a breath of fresh air. If only other dealerships learn even a bit from you about customer service. I wouldn’t hesitate to come back to purchase another car but I don’t know when that will be as I’m planning to do quite a bit to the car I just got. I would highly recommend them. Thank you so much again John and Mike! When I need a family hauler, I’ll come back if you have a SUV (Or wagon! *nudge nudge* Haha) that I want! Cheers!

The service was terrific . Now have my fave car ever .

Best car repair experience ever!

Professional staff, good service

If you want to stand around and waste your time this is the dealership for you. After agreeing to a price I had to wait for almost an hour to simply sign paperwork that took 2 minutes to complete. Hire more staff if you cant' respond to customers in a timely manner. There is very little difference in price from one dealership to the next The only area where a dealer can distinguish themselves is on serving customers. Unfortunately Open Road Honda in Burnaby fails at this.

Tyler and the team are extremely professional, attentive and friendly. Tyler went above and beyond to deliver great customer service and really helped us out with the car and other bits such as snow tires etc. We also had a small issue with a headlight which they were happy to fix after we purchased the car. Would recommend! Thankyou!

Great service by the team at this dealership. Raymond, in particular, looked after me and met every demand of mine leaving me very happy and content with my first purchase. Thanks guys!

Thank you again for helping me out with my Volvo v70xc! Very friendly and always great help! // the swedish guys

I'm not shy about writing a negative review when I feel taken advantage of, however rarely write a positive review because I feel I only received what I paid for. I do feel compelled to review my most positive experience in dealing with Rob. I found him to be professional, knows his product without the hard sales tactics. I know cars, wholesale and retail. The car I choose was priced fair, I was given a fair price for my trade and the car was exactly as described, inspected and detailed. I couldn't have been happier. I've read all the positive reviews and now add my own. It's true. I would recommend Rob to anyone looking for a good clean car at a fair price.

Excellent car dealership. I've bought my 2006 Toyota Matrix there three weeks ago. It has great condition and fair price in the market.

I don't even want to rate them, there are several reasons why I strongly regret for talking to them. Let me explain everyone in a clear, They called me several times and said we will give you the low interest rate financing from 0-3%. After contacting me several times I was like ok I will visit the place and see if I can have any better chances of lowering my interest rate for good vehicle. The guy who called me took some details like what model I like and all and booked an appointment for 5:30 pm in the evening. The day comes and I went there after my office and when I went inside the shocking news I got to know is that WITHOUT MY PERMISSION OR AUTHORIZATION these guys did my CREDIT CHECK. I strongly said to them on phone that don't do my credit check until I test drive some vehicles and like them. They said to me that this is a process , I have no clue what is happening with me. In-order to cool me down they were taking the notes of what all the models I like and all, I gave them few names and trust me they said me this you are choices are unrealistic I seriously regret why I was there ( I work for a software company and make almost 75k /yr and I was ready to trade my Dodge charger 2016 fully loaded too but this is what I got to hear). They sent me home by saying we will look in to that so you go home for now. The next day I received again a call from these people and said they found what I want can you come to office on saturday morning 10am after thinking a lot I thought ok let them give a chance and see what they got. I walked in to the store in the morning at 10 am (Saturday) the owner came to me asked do you have an appointment and I said yes at 10 am, he said all our staff is on off today so can you come back on Monday. I wasted my Time, I lost my credit points ( these people doesn't know how hard it is to earn credit history). Note: People who are on work permit or student permit never visit this store they will lead you nowhere. I am going to dispute my credit check done by these guys without my permission and authorization.

Roman made my first time buying a new/used car very pleasant. He was informative, personable, and not pushy at all. We showed up with out an appointment and left that day with my new (to me) 2014 Mazda3. The manager Dave helped with a few things and was very welcoming. Jarred in the finance department took great care of me and was very personable also. If you are looking at this dealership, I would highly recommend them. Thank you again to all for your great work!