Countertop and Tiles

Chaos madness, there selection of prefabricated countertops is good, granite, marble, some quartz. But going there on a Saturday was crazy. Service sucked, waited in line for 20 minutes and then told me I was in the wrong line. She ended up helping me. Go during the week.

Incredible selection, I would highly recommend.

Great showroom and friendly helpful staff. Found the perfect look for our new bathroom.

I found a tile that I wanted and there were only a few places that had it. I went with Tez tile and was very disappointed in service. I wasted months waiting for my order that they told me they put in and ended up cancelling after wasting my time in the middle of my remodel. Service was horrible with no follow ups with me or on my order.

Organized, friendly staff, prompted service 👍🏽

They are so friendly and helpful. As a novice shopping in the "trades" they have only ever treated me with courteousy and respect. Buy from them.

Great people to work with. Ron and Lewis have taken care of every client of mine that's needed help with tile for their new kitchen or bathroom. Wonderful selection of materials and extremely knowledgeable.

Tiles - top quality ( view of myself and our tiler) Service - top quality throughout Staff - Adem, again top quality. Knowledgeable helpful and extremely pleasant. Would recommend to anyone 👍👍👍

Really ignorant staff and very over priced. We found slate of equal quality for 1/6 of the price at a different retailer near by.

If you report a problem they don't call you back. To get a faulty shower unit you pay for someone to come out and look at it. Excuse is that plumber should have spotted the missing part. Ended up paying 150 for them to tell us an external part is missing. Whereas other shower we bought had this part provided. Ended up paying plumber for part and install. So paid twice. Got a wall hung bathroom cabinet with glass sink. Sink got chopped twice. Our fault. No idea how it happened. Possibly wife's wedding ring. I mean, really? You spend a grand on a single unit and cannot wear ring when using it. Cannot think of any other reason it could chip. No callback from Porcelanosa not even when complained and said regional manager would call. Pathetic company. All gloss and no substance. Glad we did not pay 30k for new kitchen off them. Please read reviews on other internet sites before using this poor company. They are a tile provider dressed up as a designer kitchen and bathroom place. Tip: Do visit their Solihull branch to steal designer ideas and use them to design a kitchen then go elsewhere and save half the cost and get infinitely more customer service.

Design meets innovation

Marvelous

Very helpful but in the middle of a revamp so not much on show at the moment.

Fantastic experience. We were helped by Jessica. She helped us design 3 bathrooms, we encoutnered several issues, as we changed our mind and needed more tiles. She was always there to help and make sure we got the right color etc... couldn't be happier with the product, the quality, the design and the service. Thanks Pete and Dominique

Visited the store this morning - a most unpleasant experience. We were wanting some specialist advice on choosing a new bathroom - a very disinterested sales person who didn’t really want to help. Very patronsing response when we said that we weren’t looking for a boutique style bathroom. Clearly lost interest quickly and suggested we look around by ourselves whilst she hurried off to deal with a new customer who had just arrived. Suffice to say we left the store feeling very uncomfortable and placed a very significant order with a local competitor- a far more pleasant and helpful experience. Much better product range too. Would definitely not recommend - very unsatisfactory.

I found Hyperion Tiles to be very knowledgeable and helpful on my house project. Prices were good and would fully recommend to everyone.

Friendly staff, but there's only a very small visitor parking area, and usually kept waiting a long time for collections

Sales team very friendly. Great advice on colour coordination. Even replaced two broken tiles without question.